Manny Dodamgoda

As an IT/Technical professional, I have extensive experience in managing large-scale ITIL-based service delivery environments. I have worked in various technical and customer support roles, including setting up, repairing, and configuring network and telecommunications equipment. Currently, I work as a field technician, providing quality technical support to meet customer requirements and implementing support processes with a customer focus. My key areas of expertise include excellent analytical, organizational, and communication skills. I'm a quick learner with extensive knowledge and experience in Windows operating systems, Microsoft Office suite, Desktop applications, network administration, Active Directory, Microsoft Exchange, Cloud systems, and user management. I'm also highly flexible, with the ability to adapt to new situations, work well under pressure, liaise with people at all levels and take on responsibility as the opportunity arises. I'm seeking to exhibit my proven track record of customer service skills, service quality improvements, and management skills to achieve organisational objectives and successful outcomes.

• Help Desk Support Technical Skills / Jobskillshare Platform - 2023
• Help Desk Ticketing Systems / Jobskillshare Platform- 2023
• Office 365 Administration / Jobskillshare Platform- 2023
• Active Directory user management/ Jobskillshare Platform- 2023
• Fundamentals of WindowsServer 2008 Active Directory, Boxhill Institute of TAFE. - 2012
• CCNA Networking (2 units completed), Boxhill Institute of TAFE. - 2004
• Open Cabler Registration (Optical Fibre Endorsements Cable System Test/Co-axial/Structured-Cat5/6/7)

· Australian Citizen

· Currently holds a Victorian driver's license.

· Woking with Children Check

· First Aid

· White Card

· Member of the Australian Computer Society (ACS)