Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Manoa Ravutia

Suva

Summary

A proven leader in Telecom Fiji's OSS/BSS operations, adept at enhancing team productivity and quality through effective supervision and targeted coaching. I learned project management through experience in Telecom Fiji's Digital Transformation project and also gained proficiency in vendor negotiations and improving operational efficiency. Demonstrated exceptional communication skills, fostering strong customer and team relationships. Continuously advanced technical and analytical prowess, driving successful system integrations and innovations.

Overview

24
24
years of professional experience

Work History

Team Leader OSS/BSS Operationjs

Telecom Fiji
10.2000 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Held weekly team meetings to inform team members on company news and updates.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
  • Led cross-functional teams to execute projects .
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.

Education

Bachelor of Science - Environmental Studies

University of The South Paific
Suva, Fiji
12.1998

Skills

  • Technical Knowledge:
    OSS: Understanding of Oracle operational support systems, including UIM - asset/inventory/configuration management, OSM - Order and service management, OFS - workforce/field service management
    BSS: Familiarity with business support systems, which handle customer-facing functions such as CRM (Customer Relationship Management), product/service creation, and billing
  • Telecom Domain Expertise:
    Understanding of telecommunications networks, services, and technologies
  • Project Management:
    Experience through the Digital Transformtion project has given me the opportunity to learn to lead and manage OSS/BSS projects, ensuring successful implementation and integration, learn project planning, resource allocation, and risk management
  • Communication Skills:
    Effective communication with technical teams, stakeholders, and end-users
    Ability to translate technical concepts into business terms and vice versa
  • Analytical Skills:
    Proficiency in data analysis, identifying trends, and making informed decisions
    Troubleshooting and problem-solving skills
  • Vendor Management:
    Interaction with OSS/BSS suppliers and vendors
    Evaluation, selection, and negotiation of vendor contracts
  • Change Management:
    Adapting to evolving technologies and industry trends
    Managing organizational change during OSS/BSS system upgrades or transformations
  • Leadership and Teamwork:
    Leading cross-functional teams
    Collaborating with IT, operations, and business units
  • Regulatory Compliance:
    Awareness of legal and regulatory requirements related to telecommunications services
  • Continuous Learning:
    Staying updated on OSS/BSS advancements, emerging standards, and innovations

Accomplishments

  • Telecom Fiji OSS-BSS Digital Transformation Project.
  • Key contributor in the design and implementation of new features for the new OSS/BSS system.
  • Data migration lead for OSS-BSS Digital Transformation project.
  • Cross-functional collaboration with technical and business units in the company for data capture, data cleaning, and improving data integrity.
  • Team leader, managing a team of 5 for the past 5 years.

Timeline

Team Leader OSS/BSS Operationjs

Telecom Fiji
10.2000 - Current

Bachelor of Science - Environmental Studies

University of The South Paific

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Manoa Ravutia