Manobhav Mehta
Sydney
Summary
Experienced IT professional with 3+ year of experience in IT support, system administration, and network troubleshooting. Demonstrated ability to provide exceptional customer service, effectively manage M365 environments, ADs, and proactively resolve technical incidents. Skilled at prioritizing tasks, working independently, and making valuable contributions to team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Support Engineer (Freelance)
Tech Domain
12.2024 - Current
- Provided onsite L1/L2 desktop, network, and hardware support
- Installed/replaced routers, switches, firewalls, and server hardware
- Troubleshoot DHCP, DNS, IP, LAN/Wi-Fi issues, minimizing downtime
- Performed server/rack maintenance and hardware replacements
IT Technician
Kimberly Clark
02.2024 - Current
- Delivered Level-2 IT support, resolving incidents and fulfilling service requests
- Managed daily operations, including device setup, deployment, and troubleshooting
- Installed AV systems, Zoom rooms, and hardware.
- Configured workstations, printers, and OS for 1200 users - 800 white collar and 400 blue.
Software Engineer
CoRover.ai
01.2021 - 12.2022
- Deployed and maintained chatbots and web applications on Linux servers
- Development, staging and deployment of chatbots (DigiSaathi, Techyoto, AskDisha)
- Database management using Dbeaver for fine-tuning and patching
- Created and trained conversational model flows using RiveScript
- Analyzed and tested chatbot for QA and data integrity improving reliability by 7%
- Interacted with new clients for specific requirements and live demos of POCs
Education
Master of Information Technology - Cyber Security, Software Development
University of Technology Sydney (UTS)
11.2024
Skills
- Hardware staging, patching and racking
- M365 Administration
- Windows Server 2008/12
- Azure AD, Intune management
- Network/ Hardware Troubleshooting
- Desktop Support
- Database Management
- Full-Stack Developer
- Network management
- Ticket management
- ITIL framework
- AV Technology
Certification
- AWS Cloud Security Foundations, https://www.credly.com/badges/f8b04730-131f-4e70-b30c-10787bce65b3/linked_in_profile
- Microsoft Learn Credentials, https://learn.microsoft.com/en-us/users/manubhavmehta-3970/
Languages
English
Hindi
Publications
- "A Bibliometric Survey on the Use of Long Short-Term Memory Networks for Multivariate Time series forecasting", Library Philosophy and Practice, 2021
- "Multivariate Time Series Forecasting of Rainfall Using Machine Learning", Artificial Intelligence of Things for Weather Forecasting and Climatic Behavioral Analysis, IGI Global, 2022
Training
Training in CompTIA A+ and CCNA Certifications
Timeline
Network Support Engineer (Freelance)
Tech Domain
12.2024 - Current
IT Technician
Kimberly Clark
02.2024 - Current
Software Engineer
CoRover.ai
01.2021 - 12.2022
Master of Information Technology - Cyber Security, Software Development
University of Technology Sydney (UTS)
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