Manogari Manogari
Hillsdale,NSW
Summary
Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight. Experienced professional focused on meeting or exceeding objectives seeking Customer Service Assistant position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
Steve Madden
Sydney, NSW
07.2021 - 06.2022
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Described product highlights and benefits to help guide purchasing decisions.
- Offered basic technical support for clients on wide range of company products.
- Increased profits through effectively maintaining relationships with clients and ensuring high-quality customer service.
Chef Assistant
Cozy Thai Restaurant
Sydney, NSW
12.2019 - 09.2020
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef and waiting staff's needs.
- Assisted in menu preparation, making suggestions and researching recipes compatible with existing menu items.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Helped design, create and implement outlet menu changes to attract customers and boost sales revenue.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Education
Bachelor of Business - Management
Macleay College
Sydney10.2024
Advance Diploma - Business Management
Canterbury Business College
Sydney07.2021
Diploma - Business Management
Canterbury Business College
Sydney 11.2019
Skills
- Upbeat and Positive Personality
- Suggestive Selling
- Understanding Customer Needs
- Loss Prevention Goals Monitoring
- Cash Register Operations
- Data Entry and Maintenance
- Performance Feedback
- Team Meetings
- Calm and Professional Under Pressure
- Operating Telephones
- Order and Refund Processing
- Responding to Difficult Customers
- Upselling Products and Services
Timeline
Customer Service Assistant
Steve Madden
07.2021 - 06.2022
Chef Assistant
Cozy Thai Restaurant
12.2019 - 09.2020
Bachelor of Business - Management
Macleay College
Advance Diploma - Business Management
Canterbury Business College
Diploma - Business Management
Canterbury Business College
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