Manogari Manogari

• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Assisted with staff training to enforce quality, safety and sanitation guidelines.
• Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
• Evaluated situations and delivered targeted solutions using various tools and resources.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Developed new proposals, contracts and procedures to attract more clients and streamline work operations.
• Devised processes to boost long-term business success and increase profit levels.

• Ensure compliance with company policies and procedures.

• Train, supervise, and evaluate staff members.

• Maintain cleanliness and organization of the store.

• Conduct regular meetings with staff to discuss performance and goals.

• Ensure adherence to health and safety regulations.

• Follow specific brewing instructions for different types of teas, such as green tea, black tea, oolong tea, etc.

• Offer recommendation and suggestions to customers based on their taste preferences and dietary restrictions.

• Train staff members to ensure they are proficient in preparing drinks efficiently while upholding Gong Cha’s standards of excellence.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Interviewed, hired and trained new employees for production positions.
• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Developed and maintained relationships with customers and suppliers through account development.
• Approved regular payroll submissions for employees.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Improved operational planning and business frameworks to enhance resource utilization and reduce waste.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Carried out day-day-day duties accurately and efficiently.
• We have demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties by applicable standards, policies and regulatory guidelines to promote a safe working environment.
• Maintained energy and enthusiasm in a fast-paced environment.
• It proved successful working within tight deadlines and a fast-paced atmosphere.
• Offered friendly and efficient service to customers and efficiently handled challenging situations.
• Maintained excellent attendance record, consistently arriving to work on time.
• Served customers and followed outlined steps of service.
• Identified issues, analysed information and providing solutions to problems.
• It exceeded goals through effective task prioritisation and a great work ethic.
• Improved operations through consistent hard work and dedication.

• Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
• Managed over 20 customer calls per day, and also have increased sales by 10%.
• Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
• Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef and waiting staff's needs.
• Assisted in menu preparation, making suggestions and researching recipes compatible with existing menu items.
• Used variety of kitchen tools and appliances to prepare ingredients and meals.
• Implemented successful cross-marketing strategies such as food and wine pairings.
• Received, inspected and verified food and kitchen inventory delivery before storage.
• Helped design, create and implement outlet menu changes to attract customers and boost sales revenue.
• Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.