Manohar Atmuri
Blackburn,VIC
Summary
Dedicated Customer Service professional with 3+ years of knowledge in service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Compounding Pharmacy
10.2021 - 11.2023
- Handled employee inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of employee calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Support Specialist
HDFC Bank
01.2018 - 06.2019
- Provide prompt and accurate assistance to customers regarding their banking inquiries, account information, and transactions.
- Efficient in handling different enterprise tools to store the data and send out the reports to executives.
- Address and resolve customer concerns, complaints, or issues related to banking products and services. This may involve coordinating with other departments for more complex problems.
- Stay updated on the bank's products and services to effectively educate customers, cross-sell/up-sell, and provide information on new offerings.
- Maintain clear and effective communication with customers through various channels, including phone, email, and online chat, ensuring a professional and helpful interaction.
- Adhere to banking regulations and policies while assisting customers and handling sensitive information. Ensure that customer interactions comply with legal and security standards.
- Collaborate with colleagues, including other customer support specialists and different departments, to resolve complex issues and contribute to a positive working environment.
- Efficiently manage workload and prioritize tasks to ensure timely responses to customer inquiries and issue resolutions.
Education
Masters of Enterprise Resource Planning -
Victoria University
Sydney, NSW06.2021
Skills
- Data Collection
- Account Updating
- Complaint Resolution
- Scheduling
- Paperwork Processing
- Report Generation
- Call Management
- Data Entry
- Appointment Scheduling
- Call Center Operations
Timeline
Customer Service Representative
Compounding Pharmacy
10.2021 - 11.2023
Customer Support Specialist
HDFC Bank
01.2018 - 06.2019
Masters of Enterprise Resource Planning -
Victoria University
Similar Profiles
MARINA NITSELSKAMARINA NITSELSKA
Per Diem Pharmacist at Altru Chemists + Compounding PharmacyPer Diem Pharmacist at Altru Chemists + Compounding Pharmacy
Lashade CampbellLashade Campbell
Pharmacy Technician at Precision Compounding PharmacyPharmacy Technician at Precision Compounding Pharmacy
Teleah ParkerTeleah Parker
Pharmasist Assistant at Appin Compounding PharmacyPharmasist Assistant at Appin Compounding Pharmacy