Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Affiliations
Timeline
Generic

Manoj Chowdavaram

Kalkallo,VIC

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at ISpace Software Technologies, adept in IT Systems Knowledge and SOP Compliance. Spearheaded quality assurance initiatives, ensuring adherence to industry standards. Excelled in communications strategies, achieving significant improvements in process evaluations and customer service metrics.

Overview

5
5
years of professional experience

Work History

Senior Process Associate

ISpace Software Technologies
, India
08.2021 - 08.2022
  • Worked for client USHR
  • Worked for HD mapping
  • Promoted as quality assurance
  • Performed quality assurance checks on complete teamwork.
  • Met month-end reporting objectives and deadlines.
  • Maintained working knowledge of the latest industry techniques, methods, and equipment.
  • Participated in special projects upon request from a department manager.

Customer Service Representative

Sykes International
, India
06.2020 - 07.2021
  • Worked for Ally bank in the collections department and also the payment processing department.
  • Managed over 40-50 customer calls per day in the inbound team and 150-200 dials in the outbound team
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered a constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Claims Associate

UHG, United Health Group
, India
07.2019 - 01.2020
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Worked on insurance renewal process and enrollment process.
  • Affirmed or denied coverage fairly based on thorough investigations.
  • Investigate damages, gathering information from diverse sources and delivering comprehensive reports.
  • Evaluated and settled complex insurance claims in strict timeframes.

Senior Process Associate

Opalscent Solutions Inc
, India
06.2018 - 07.2019
  • Met month-end reporting objectives and deadlines.
  • Processed payments promptly and sent to appropriate entities to avoid delays.
  • Maintained working knowledge of the latest industry techniques, methods, and equipment.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Developed standard operating procedures and document workflows to drive current and future processes

Customer Service Representative

Vayam InfoSolution Pvt.Ltd
, India
08.2017 - 04.2018
  • Work for telecommunication process
  • To resolve customer queries about the network and suggest basic network settings.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered a constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Master of Information And Communication Technology - Communications Technologies

Latrobe University
Bundoora, VIC
06-2023

B.Tech -

Joginpally B.R Engineering College
Ranga
2017

Board of intermediate Education
2013

Triveni talent high School, Secondary education
Hyderabad
2011

Skills

  • IT Systems Knowledge
  • Basic of C , Java
  • Operating System: Windows, MAC
  • Packages: Microsoft Office
  • SOP Compliance
  • Efficient Service
  • Communications Strategies
  • Process Evaluations
  • Process Inspections
  • Debt Recovery Management

Additional Information

  • ACHIEVEMENTS , Was awarded “Performer of the Month” 3 times continuously at UHG Was awarded “100 % Attendance Award” at UHG

Languages

English
Professional
Hindi
Full Professional
Telugu
Full Professional
Marathi
Full Professional

Affiliations

  • Volunteering at local animal shelters, assisting with pet care and adoption events.
  • Practicing landscape photography, specializing in nature, and wildlife
  • Participating in community theater productions as an actor and script editor.
  • Training for marathons, emphasizing endurance and discipline.

Timeline

Senior Process Associate

ISpace Software Technologies
08.2021 - 08.2022

Customer Service Representative

Sykes International
06.2020 - 07.2021

Claims Associate

UHG, United Health Group
07.2019 - 01.2020

Senior Process Associate

Opalscent Solutions Inc
06.2018 - 07.2019

Customer Service Representative

Vayam InfoSolution Pvt.Ltd
08.2017 - 04.2018

Master of Information And Communication Technology - Communications Technologies

Latrobe University

B.Tech -

Joginpally B.R Engineering College

Board of intermediate Education

Triveni talent high School, Secondary education

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Manoj Chowdavaram