Manoj Gali

Online Assistant Manager
Woolworths Supermarkets – GABLES
Dec 2023 – Present

• Support the Online Manager in overseeing the end-to-end online order fulfilment process.
• Supervise and coordinate the picking, packing, and dispatching of online orders to meet delivery windows.
• Ensure stock accuracy and availability through effective communication with inventory and replenishment teams.
• Lead, train, and motivate a team of personal shoppers and packers to deliver excellent service.
• Handle customer queries and complaints related to online orders, ensuring timely resolution.
• Monitor key performance indicators (KPIs) including order accuracy, on-time fulfilment, and customer satisfaction.
• Assist in implementing safety and hygiene standards across the online department.

• Online Fulfilment & Order Management
• Team Supervision & Leadership
• Inventory & Stock Control
• Customer Service Excellence
• Woolworths Store & Online Systems (e.g., Storeline, iPick)
• Problem Solving & Conflict Resolution
• KPI Monitoring & Reporting
• Time Management & Scheduling

• Supervised and directed a team of staff members, overseeing their daily tasks, schedules, and performance evaluations.
• Managed day-to-day operations, ensuring smooth running of the fuel station, inventory control, and adherence to safety protocols.
• Fostered strong customer relationships by resolving inquiries, handling complaints, and ensuring a high level of service delivery.
• Oversaw financial transactions, managed cash handling procedures, and monitored sales to achieve revenue targets.
• Conducted training sessions for staff to enhance their product knowledge, customer service skills, and safety protocols.
• Ensured compliance with industry regulations, safety standards, and company policies, conducting regular audits to maintain operational compliance.

• Provided prompt and courteous assistance to customers, addressing inquiries, offering product information, and resolving issues effectively.
• Actively engaged in sales promotion initiatives, upselling products, and highlighting promotional offers to enhance customer experience.
• Handled cash transactions accurately, processed payments, and managed the point-of-sale system efficiently.
• Assisted in inventory control by monitoring stock levels, restocking shelves, and conducting regular stock checks.
• Maintained a clean and organized work environment, ensuring the fuel station's appearance met company standards.
• Followed company policies and procedures, including safety protocols, and ensured compliance with legal and regulatory standards in customer interactions.

• Assisted in receiving, organizing, and maintaining inventory stock within the warehouse, ensuring accurate stock levels and proper storage.
• Supported order processing by picking, packing, and preparing items for delivery, maintaining accuracy and efficiency in fulfilling orders.
• Conducted quality checks on incoming and outgoing products, ensuring items met company standards and were in optimal condition for delivery.
• Contributed to the cleanliness and organization of the warehouse space, including routine cleaning and adherence to safety protocols.
• Worked closely with warehouse staff to coordinate daily tasks, assist in inventory counts, and streamline warehouse operations.
• Assisted in maintaining accurate records of inventory levels, incoming shipments, and outgoing orders, ensuring proper documentation for accountability.

• Executed efficient and timely deliveries of goods to customers, ensuring accuracy in the order and confirming customer satisfaction upon receipt.
• Assisted in planning and organizing delivery routes to optimize time efficiency and ensure timely deliveries to multiple locations.
• Provided courteous and professional customer service during deliveries, addressing any customer inquiries or concerns with a customer-focused approach.
• Conducted routine vehicle inspections and ensured proper maintenance to guarantee the safe and reliable operation of delivery vehicles.
• Safely handled and transported goods during deliveries, ensuring the secure and intact delivery of items to customers.
• Maintained accurate delivery records, including proof of delivery, inventory logs, and any discrepancies reported during deliveries for administrative purposes.

• Confer with systems analysts, engineers, programmers, and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.
• Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance. Managing Pilot Implementation for the projects, making sure that old systems are replaced by the new software successfully.
• Analyse user needs and software requirements to determine feasibility of design within time and cost constraints.
• Analyse information to determine, recommend, and plan computer specifications and layouts, and peripheral equipment modifications.
• Consult with customers about software system design and maintenance and Managing code implementations for the software products.
• Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
• Coordinate software system installation and monitor equipment functioning to ensure specifications are met.
• Develop and direct software system testing and validation procedures, programming, and documentation.
• Managing deployment of software products on client sites and managing platform dependency for the software implementations.
• Writing, updating, and maintaining technical program, end user documentation and operational procedures for the software.
• Obtain and evaluate information on factors such as reporting formats required, costs, and security needs to determine hardware configuration.
• Determine system performance standards, Train users to use new or modified equipment.
• Store, retrieve, and manipulate data for analysis of system capabilities and requirements.