Manoj Giri
Summary
Highly motivated and results-driven department management professional with experience in retail operations and customer service. Proven track record of driving sales, increasing productivity, and developing dynamic teams to deliver exceptional customer experiences. Adept in leveraging analytics to identify areas of improvement and develop actionable plans to maximize team performance. Committed to building strong relationships with customers and colleagues to foster a positive and productive work environment.
Overview
9
9
years of professional experience
Work History
Department Supervisor
Bunnings Warehouse
03.2018 - 12.2023
- Delegated tasks to team members according to individual strengths.
- Set performance goals for staff members and helped teams meet important deadlines.
- Trained new employees on company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Ensured that safety protocols were followed at all times by all staff members
- Provided leadership and mentorship to staff members, leading to improved job performance and morale.
- Identified training needs for staff members, resulting in improved customer service ratings by 40%.
- Delivered constructive feedback and developmental support to department staff.
- Followed loss prevention and risk management guidelines, resulting in enhanced safety and security
- Maximized sales and long-term profitability to achieve department goals
- Supported recruiting and hiring of talent, developing strong and capable teams
- Trained and supervised associates on customer service excellence and strong company culture.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
GRADUATE ELECTRICAL ENGINEER
Steensen Varming
10.2021 - 02.2023
- Assisting to the engineering teams with the preparation of reports and modeling
- Liasing with the other members of the design team, suppliers and contractors as required
- Analyzed requirements of customers and stakeholders to design customized electrical solutions
- Participated in meetings with clients discussing project timelines, budgets, technical issues
- Tested existing systems for accuracy, functionality and safety compliance with applicable standards
- Identified components required for each project based on customer specifications and budget constraints
- Monitored progress of projects from concept through completion ensuring timely delivery.
ASSISTANT ELECTRICAL ENGINEER
Cosmic Electrical Engineering Associates Pvt. Ltd
01.2015 - 02.2017
- Conducted site visits throughout assigned region to monitor progress on ongoing projects
- Inspected existing buildings to evaluate their compliance with local building codes and safety regulations
- Assisted with the development of engineering drawings for electrical projects
- Collaborated with other engineers and contractors to coordinate project timelines
- Provided technical support onsite during the construction phase of electrical projects
- Reviewed blueprints and specifications before beginning any project to ensure accuracy in design and implementation.
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN BUSINESS ADMINISTRATION -
Holmes Institute
Melbourne, VIC04.2019
BACHELOR OF ENGINEERING IN ELECTRICAL ENGINEERING -
Tribhuvan University
NEPAL02.2015
Skills
- Health And Safety Regulations
- Manage Budgets
- Retail Management
- Goals And Performance
- Train Employees
- Customer Service
- Coaching And Mentoring
- Cost Planning
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Timeline
GRADUATE ELECTRICAL ENGINEER
Steensen Varming
10.2021 - 02.2023
Department Supervisor
Bunnings Warehouse
03.2018 - 12.2023
ASSISTANT ELECTRICAL ENGINEER
Cosmic Electrical Engineering Associates Pvt. Ltd
01.2015 - 02.2017
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN BUSINESS ADMINISTRATION -
Holmes Institute
BACHELOR OF ENGINEERING IN ELECTRICAL ENGINEERING -
Tribhuvan University
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