Manoj Khadka
Cannington,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mobile and Computer Technician
Mobile Konnect
01.2024 - Current
- Troubleshoot complex technical issues using advanced diagnostic tools and methodologies, restoring functionality quickly and efficiently.
- Provided expert guidance on the selection of hardware, software, and related equipment based on client needs and specifications.
- Stayed current with industry trends in technology advancements through ongoing professional development opportunities.
- Documented processes and procedures for efficient knowledge sharing among team members.
- Enhanced customer satisfaction by providing timely technical support and troubleshooting assistance.
Computer Salesperson/Technician
Harvey Norman Taylors Lake Watergardens VIC
07.2023 - 01.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Achieved timely resolution of customer complaints, fostering positive brand perception within the community.
Computer Salesperson
Harvey Norman Joondalup
06.2022 - 07.2023
- Promoted company loyalty programs and financing options to customers, resulting in increased repeat business and customer retention.
- Provided exceptional customer service by addressing concerns regarding product specifications, pricing, and availability.
- Provided remote technical support for customers experiencing difficulties with their devices, offering effective solutions that strengthened brand trust.
- Supported store profitability by identifying opportunities to reduce costs through effective merchandising strategies and proper inventory management.
Manager/Salesperson
SP-Mobile Albany Creek Brisbane
02.2019 - 05.2021
- Offered guidance to consumers on purchasing mobile phone accessories.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
- Decommissioned unwanted consumer devices, safeguarding remaining data through reliable destruction methods.
Education
Professional Year - Information Technology
06.2024
Bachelor of Networking - Computer Networking
10.2020
Skills
- Ticket management
- Software Installation
- Hardware Installation
- Network configuration
- Virus Removal
- Helpdesk support
- Device setup
- Mobile Device Management
- Operating System Knowledge
- Verbal and written communication
- Project Management
Certification
- Professional Year, National Institute of Technology, 2024
- Bachelors of Networking, Melbourne Institute of Technology, 2020
- Hardware and software, NIIT Kathmandu Computer Learning, 2014
Awards
- Million Doller Salesperson Group /Harvey Norman Joondalup, 2023
- Top Optus connector Western Australia /Harvey Norman Joondalup, 2022
References
- Paramjeet Singh Raina, IT Architect (Kyndryl), 0401331086, paramraina@yahoo.com.au
- Ahmed Ka mandi, Computer Proprietor (Harvey Norman Joondalup), 0413313392, ahmad.kamandi@au.harveynorman.com
Timeline
Mobile and Computer Technician - Mobile Konnect
01.2024 - Current
Computer Salesperson/Technician - Harvey Norman Taylors Lake Watergardens VIC
07.2023 - 01.2024
Computer Salesperson - Harvey Norman Joondalup
06.2022 - 07.2023
Manager/Salesperson - SP-Mobile Albany Creek Brisbane
02.2019 - 05.2021
National Institute of Technology - Professional Year, Information Technology
Melbourne Institute of Technology - Bachelor of Networking, Computer Networking