Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
References
Timeline

Manoj Khadka

Cannington,WA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Mobile and Computer Technician

Mobile Konnect
01.2024 - Current
  • Troubleshoot complex technical issues using advanced diagnostic tools and methodologies, restoring functionality quickly and efficiently.
  • Provided expert guidance on the selection of hardware, software, and related equipment based on client needs and specifications.
  • Stayed current with industry trends in technology advancements through ongoing professional development opportunities.
  • Documented processes and procedures for efficient knowledge sharing among team members.
  • Enhanced customer satisfaction by providing timely technical support and troubleshooting assistance.

Computer Salesperson/Technician

Harvey Norman Taylors Lake Watergardens VIC
07.2023 - 01.2024
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Achieved timely resolution of customer complaints, fostering positive brand perception within the community.

Computer Salesperson

Harvey Norman Joondalup
06.2022 - 07.2023
  • Promoted company loyalty programs and financing options to customers, resulting in increased repeat business and customer retention.
  • Provided exceptional customer service by addressing concerns regarding product specifications, pricing, and availability.
  • Provided remote technical support for customers experiencing difficulties with their devices, offering effective solutions that strengthened brand trust.
  • Supported store profitability by identifying opportunities to reduce costs through effective merchandising strategies and proper inventory management.

Manager/Salesperson

SP-Mobile Albany Creek Brisbane
02.2019 - 05.2021
  • Offered guidance to consumers on purchasing mobile phone accessories.
  • Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
  • Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
  • Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
  • Decommissioned unwanted consumer devices, safeguarding remaining data through reliable destruction methods.

Education

Professional Year - Information Technology

National Institute of Technology, Perth, WA
06.2024

Bachelor of Networking - Computer Networking

Melbourne Institute of Technology, Melbourne, VIC
10.2020

Skills

  • Ticket management
  • Software Installation
  • Hardware Installation
  • Network configuration
  • Virus Removal
  • Helpdesk support
  • Device setup
  • Mobile Device Management
  • Operating System Knowledge
  • Verbal and written communication
  • Project Management

Websites

Certification

  • Professional Year, National Institute of Technology, 2024
  • Bachelors of Networking, Melbourne Institute of Technology, 2020
  • Hardware and software, NIIT Kathmandu Computer Learning, 2014

Awards

  • Million Doller Salesperson Group /Harvey Norman Joondalup, 2023
  • Top Optus connector Western Australia /Harvey Norman Joondalup, 2022

References

  • Paramjeet Singh Raina, IT Architect (Kyndryl), 0401331086, paramraina@yahoo.com.au
  • Ahmed Ka mandi, Computer Proprietor (Harvey Norman Joondalup), 0413313392, ahmad.kamandi@au.harveynorman.com

Timeline

Mobile and Computer Technician - Mobile Konnect
01.2024 - Current
Computer Salesperson/Technician - Harvey Norman Taylors Lake Watergardens VIC
07.2023 - 01.2024
Computer Salesperson - Harvey Norman Joondalup
06.2022 - 07.2023
Manager/Salesperson - SP-Mobile Albany Creek Brisbane
02.2019 - 05.2021
National Institute of Technology - Professional Year, Information Technology
Melbourne Institute of Technology - Bachelor of Networking, Computer Networking

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Manoj Khadka