MANOJ LAMICHHANE
Northmead
Summary
Experienced IT professional with expertise in system administration, IT support, and networking. Skilled in troubleshooting complex technical issues, providing top-notch client support, and ensuring smooth IT operations. Proficient in Windows OS upgrades, active directory management, cloud computing, virtualization, IT security, and efficient execution of multiple IT projects. Strong analytical skills and a proactive approach to IT solutions, process automation, and IT infrastructure management.
Overview
6
6
years of professional experience
4044
4044
years of post-secondary education
Work History
System Officer
NSW Education Standards Authority
Sydney, New South Wales
08.2022 - Current
- Led the Windows 10 to Windows 11 upgrade project ensuring a smooth transition.
- Established effective communication channels between IT departments and end-users, fostering collaboration on technology initiatives.
- Provided technical support via phone, email, remote access tools, and onsite visits.
- Assisted in IT strategy development and implementation.
- Managed Active Directory, user accounts, and Office 365 licenses.
- Deployed meeting room setups and other IT infrastructure projects.
- Installed, configured, and maintained IT hardware and software.
- Supported server, storage, and network infrastructure.
- Maintained IT documentation, security policies, and best practices.
- Collaborated with cross-functional teams to develop innovative technology strategies aligned with business goals.
- Assisted in key security projects and disaster recovery planning.
IT Support
Goodwill Consult
03.2020 - 06.2022
- Provided Level 1/2 support for IT systems and troubleshooting.
- Managed Office 365 and Active Directory configurations.
- Handled user onboarding, offboarding, and mailbox delegation.
- Remotely supported users via Desktop Central.
- Assisted in patch management and endpoint security compliance.
- Maintained IT asset databases and access permissions.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
Customer Service Representative
Puntino Trattoria
01.2019 - 02.2020
- Delivered excellent customer service and managed inbound/outbound inquiries.
- Resolved customer complaints effectively.
- Coordinated with teams to enhance service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Advanced Diploma - Information Technology
AAI College
Sydney, NSWBachelor - Information Technology
Victoria University
Sydney, NSWSkills
Experienced with Microsoft collaboration platforms
Proficient in ServiceNow, Zendesk, and Jira
Network security: Firewalls, VLANs, DNS, DHCP
MDM and endpoint management expertise
Experience with Veaam and cloud-based solutions
Active Directory and Exchange Server administration
Experienced with various operating systems
IT automation and scripting
Attributes
- Strong analytical and troubleshooting skills.
- Excellent time management and organizational abilities.
- Quick learner with a problem-solving mindset.
REFEREES
Available upon request.
Timeline
System Officer
NSW Education Standards Authority
08.2022 - Current
IT Support
Goodwill Consult
03.2020 - 06.2022
Customer Service Representative
Puntino Trattoria
01.2019 - 02.2020
Advanced Diploma - Information Technology
AAI College
Bachelor - Information Technology
Victoria University
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