Manoj Sirpali
Sydney,NSW
Summary
Dynamic professional with a proven track record at Bright Future Academy, excelling in customer service and IT support. Expert in computer hardware/software and adept at problem-solving, ensuring operational efficiency. Demonstrated ability to thrive under pressure, with a fast learning curve, enhancing team productivity and system security.
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Slice central
Hurstville
01.2024 - Current
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
IT Technician
Bright future academy
Burtibang , Gandaki
03.2020 - 01.2022
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Education
Bachelor in Information Technology
Wentworth Institute of Higher Education
Central Sydney 11-2025
Higher school diploma - Management Science
Orient College of Higher Education
Kathmandu Nepal03-2020
Skills
- Excellent Customers service
- Flexible to work in group
- Problems solving related to computer
- Good knowledge of computer hardware and software
- Fast learning
- Able to handle pressure in busy times
Timeline
Customer Service Cashier
Slice central
01.2024 - Current
IT Technician
Bright future academy
03.2020 - 01.2022
Bachelor in Information Technology
Wentworth Institute of Higher Education
Higher school diploma - Management Science
Orient College of Higher Education