Manoj Kumar Appala Shetti
Melbourne,VIC
Summary
Experienced professional with management skills in businesses related to customer-centric services and operations. Postgraduate in business and project management and graduate in commerce. Key skills include ensuring customer satisfaction by achieving delivery and service quality norms. Adept at handling administrative and operational tasks, managing customer requests, and coordinating between senior management and customers. Possessing valuable insights, keen analysis, and team approach to implement best practices, adept at working in high-pressure environments with strict deadlines and multiple deliverables. Demonstrated capabilities in managing process verticals with a strong background in implementing process improvements and quality initiatives for desired performance levels. Experienced in leading teams and ensuring daily smooth operations. Good at following up with customers and other staff.
Overview
11
11
years of professional experience
Work History
LOGISTICS COORDINATOR
Couriers Please Australia
01.2022 - Current
- Visualize and facilitate logistics of the warehouse, transportation, and customer service
- Communicate and negotiate with manufacturers, suppliers, vendors, and retailers
- Coordinate and monitor operations of the supply chain
- Resolve shipment and inventory issues
- Recruit, hire, train, and schedule logistics staff
- Keep detailed, organized records of orders and stock
- Analyse data, and suggest modifications and improvements accordingly
- Adhere to all safety standards, regulations, laws, and policies.
Freight and Customer Officer
Couriers Please Australia
12.2018 - 12.2021
- Undertaking direct customer interactions in order to analyze the gaps in services offered to the customer and analyzing qualitative developmental aspects of the process
- Managing delivery drivers with their area runs and monitoring their daily targets for the assigned job in the warehouse
- Sorting out pallets in various sections of the warehouse in order to organize the bulk delivery for the interstate goods
- Maintaining health and safety around the work area and audit of the warehouse workers, fork-lift drivers to ensure a high level of safe work operations is carried out all the time
- Resolving the issues of various roles in day-to-day operations with the help of technical support teams
- Ensuring timely service delivery to the customers within the stipulated period while maintaining smooth operations and providing training to new staff
- Ensuring the highest standard of customer satisfaction and quality service by implementing new policies and procedures to improve service based on customer feedback.
Warehouse and Networking Operations
Couriers Please Australia
12.2017 - 11.2018
- Ensuring the delivery schedules by sorting freight in the required timeframe
- Liaise effectively within the team as well as management to ensure that the required action is taken within Couriers Please policies
- Utilize internal systems and processes to achieve results and expectations of Couriers Please and Customers
- Respond promptly and liaise confidently to customer enquiries to the highest of standards regarding freight enquiries in freight office.
Customer Relationship Manager
Vsoft
06.2013 - 06.2017
- Handling the CTS (Cheque Truncation System) Process of Various clients Viz., Lakshmi Vilas Bank, India Post, Axis bank and other state cooperative banks etc
- Undertaking direct customer interactions to analyze the gaps in services offered to the customer and analyzing qualitative developmental aspects of the process
- Assigned the technology development tasks to the product development team based upon the various requirements from the clients
- Resolving the issues of various clients in day-to-day operations with the help of technical support teams
- Ensuring timely service delivery to the clients within the stipulated period while maintaining smooth operations and providing training to new clients
- Ensuring the highest standard of customer satisfaction and quality service by implementing new policies and rules to improve service based on customer feedback
- Generating the revenue by rendering more services and customizations to each client and cross selling new products and providing timely training.
Education
Master's in Business and Project management (MBPM) -
Asia Pacific International College
Bachelor of Commerce (B.COM) -
Osmania University
Skills
- Problem-Solving
- Decision-Making
- Logistics Analysis
- Customer Service
- Invoicing and shipping documentation
- Shipment Tracking
- Shipment Coordination
- Warehousing Processes
- Scheduling Coordination
- Supply Chain Operations
- Driver Scheduling
Timeline
LOGISTICS COORDINATOR
Couriers Please Australia
01.2022 - Current
Freight and Customer Officer
Couriers Please Australia
12.2018 - 12.2021
Warehouse and Networking Operations
Couriers Please Australia
12.2017 - 11.2018
Customer Relationship Manager
Vsoft
06.2013 - 06.2017
Master's in Business and Project management (MBPM) -
Asia Pacific International College
Bachelor of Commerce (B.COM) -
Osmania University
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