MANOJ KUMAR SHARMA
Kingsgrove,NSW
Summary
Results-driven and detail-oriented IT professional with a proven track record in customer service, IT support and network management. Seeking a challenging position as an IT Officer where I can leverage my technical expertise to enhance organizational efficiency and security. Dedicated to implementing innovative solutions, optimizing IT infrastructure, and ensuring seamless operations. Eager to contribute strategic insights and proactive IT support to drive the company's success in a dynamic and collaborative environment. Committed to continuous learning and staying abreast of emerging technologies to address evolving IT challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support
Bakers Delight Dural
09.2023 - Current
- Industry: Bakery
- Implementing a modern POS system can help manage sales transactions, inventory, and customer information efficiently
- Implement scheduling software to efficiently manage employee shifts
- Manage employee induction system
- Management and maintenance of IT assets and devices, like printer, computers etc
- Collaborated with campus IT support staff to address larger-scale technology issues impacting the performance of the computer lab.
Chef
Vitaly Italian Restaurant Randwick
07.2022 - 07.2023
- Industry: Restaurant
- Preparing the menu and organizing the kitchen
- Serving for a la carte as well as catering service
- Stock take and update
- Lead the kitchen team and organize them
- Trained kitchen staff to perform various preparation tasks under pressure.
- Lead, manage, and train kitchen staff.
Education
Masters of information System - Information Technology
University of Southern Queensland
Queensland12.2023
Bachelor of information Management - Information Technology
Tribhuvan University Kathmandu
Kathmandu01.2019
Skills
- Help desk
- Ticketing system
- Problem diagnosis
- Office 365 support
- Customer relationship management
- Time management
- Communication skills
- Patience and calm
Certification
- CCNA, on process
- Azure -900, on process
Languages
English Proficient
Hindi Proficient
Nepali Native
Technologiesworkedon
- Remote Monitoring Tools: TeamViewer
- IT Ticketing System: FreshService
- Cloud Solution: Microsoft Azure, Office 365
- Communication System: Microsoft Team, 3CX VOIP
- Mobile Device Management: Microsoft Intune/Endpoint Manager
- Antivirus and Email Security: Windows Defender
- Programming Languages: PowerShell Scripting
- Platform: Office365/Microsoft Active Directory/Endpoint Manager
- Virtualization: VMware, ESXi 6.5
- Server Management: Azure Active, Directory, Microsoft Active Directory
- Servers: Domain Controller, File Server, Print Server, Terminal Server
- Hardware: Switching, Routing, AP(ruckus), Microtik, Cisco, Fortinet
- Virtual Desktop Infrastructure: Terminal Server
- Networking: LANs/WANs, TCP/IP, VoIP, DNS, DHCP, Wireless/VPN
- Backup Software: Cloud ally
References
Available upon request
Projects
Induction Process, 07/2023, 11/2023, University of Southern Queensland, Design the Induction process for the company as the project for fulfillment of the unit of the course.
Training
- Knowledge of ITIL
- Cisco certified Network Associate
- PHP and Laravel
Timeline
IT Support
Bakers Delight Dural
09.2023 - Current
Chef
Vitaly Italian Restaurant Randwick
07.2022 - 07.2023
Masters of information System - Information Technology
University of Southern Queensland
Bachelor of information Management - Information Technology
Tribhuvan University Kathmandu
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