Manoj Mathew

Versatile product management professional with over 15 years of experience in Banking & Finance domain, driving regulatory outcomes and customer experience. Proven ability in stakeholder management, project discovery and execution for multi-tiered large transformation projects. Worked on multiple initiatives, including regulatory projects involving internal and external stakeholders. Having sound technical and business domain experience required to bridge gaps between business users and engineering team. Able to translate requirements gathered from understanding user pain points into outcome based requirements for development team, applying rational and strategic thinking. Seasoned product owner with proven track record of creating clear product vision, developing product roadmap, backlog prioritization, sprint planning, user story mapping and refinement.

Ability to manage time and priorities for multiple projects and deliver business outcome. Proficiency in tools for requirement management, business process modelling, quality assurance and reporting.

Strong believer in knowledge sharing, collaboration, trust and transparency.

MAJOR PROJECTS

Commonwealth Bank of Australia, Sydney

Project: Customer Compliance Management

Customer Compliance Management aims to provides consistent and sustainable process for consequence management of customers who are non-compliant. 

Project: Strategic Data Assurance

Strategic Data Assurance stream within Programme of Action, aims to fix root causes of KYC data quality issues within SAP. SAP is the Group’s source of truth for customer data, and SAP related product or channel integrations which enable customer creation, maintenance, and management of product or service relationship.

• As a Product Owner of Strategic Data Assurance and Customer Compliance Management, I establish clear goal and objective for the project and align business stakeholders and technology teams to achieve outcomes.
  
• Drive the project team through discovery, inception and execution phases with clear product goals
• Product backlog management through effective stakeholders engagement
• Backlog grooming and collaboration with project team.
• Work with Programme Business Owner in running necessary governance updates and reports for senior stakeholders.
• Work with Business Analysts in drafting and reviewing user stories.
• Work with key stakeholders during an incident to identify right course of action in order to mitigate the risk and resolve the issue.
  
• Participate in project meetings and provide constructive feedback on project deliverable.
  

Project: Common Reporting Standard

Common Reporting Standard – CRS calls on jurisdictions to obtain information from their financial institutions and automatically exchange that information with other jurisdictions.

• Prepare test strategy for E2E testing of CRS compliance implementation for bank.
• Understand the AS-IS and TO-BE business process and technology capabilities and suggest critical technology components for testing.
  
• Identify defects/gaps in technology design and deviation from business and compliance requirements.
  
• Proposing the most suitable approaches meeting the compliance guidelines in feature discussions.
  
• Provide walk through to the business, risk and compliance team to get the final test sign-off for project releases.
• Support the technical team in bridging the gap between the business and the technical implementation of the changes.
• Conduct walk through to the End users and facilitate the UAT.
• Accountable for defining the delivery roadmap, test and release management and closely work with business team to help understand risks and mitigation options.
  

Project: FATCA imposes certain due diligence and reporting obligations on Australian financial institutions (AFIs), and those of other non-US countries, to report US citizen or US tax-resident Account Holders to the US Internal Revenue Service (IRS). more details

The projects delivered E2E implementation of compliance obligations across on-boarding channels and also covering downstream reporting / monitoring / remediation.

Project: AML3 – Project on uplifting bank customer on-boarding systems to adhere to Anti-Money Laundering and Counter-Terrorism Financing Rules (AML/CTF Rules) updated 2014, thereby understanding ownership structure of non-individual customers.

• Led E2E test team to deliver testing services validating technology solution in a multi-tier technology environment.
• Conduct walk through to the End users and facilitate the UAT.

• Coordinating with business and third party teams to define the scope of requirements.

• Preparation of Test requirement document, Small Project Report

• Analyzing interaction with external systems to understand test scope

Project: Core Platform Portfolio Projects

Core Platform Portfolio handles small to large projects. Nature of the projects varied from small work requests to digital product development to compliance programmes to migration projects, while focusing on maintaining customer/account details in a complex multi-tiered, multi-vendor applications involving technology stacks like .NET, API & micro-services, Pega case management, Pega decision engine, SAP Banking, Oracle databases, big-data analytics and data warehouse systems. 

• Multi-Currency on Core - Delivering multi-currency capability on the bank’s Core Banking Modernization platform including foreign currency awareness on branch application and other customer facing channels. This includes migration of existing foreign currency account and business clients from Midas.

Project: Customer NEXUS is about Customer Data Management. Project NEXUS is to create end to end capability to enable the ongoing management and leverage of customer capabilities delivered by the programme to meet business needs. Key capabilities delivered are

• Organization customer structure (including customer hierarchies)
• Roles, Relationships and Risk Profile
• Customer Portfolio Management (including customer segmentation and grouping)

Client: American Express, London

Role: Senior Test Analyst / Business Analyst

Project: Global Travel Technology

Global Travel Technology portfolio managed several third party tools for Travel booking and management used by travel agents. These applications are managed and customized by major GDS technologies like Amadeus, Galileo and Abacus.

• Coordinating with business and third party teams to define the scope of requirements.
• Preparation of Test requirement document, Small Project Report
• Analyzing interaction with external systems to understand test scope
• Conduct Joined application development sessions with technology teams to understand suitable migration platforms for decommissioning applications.
• Fit-gap analysis to understand fitting requirements and development scope for migrating legacy onboarding applications to digital products.
• Produce analysis documentation with requirement mapping for migration projects.
• Transition the project to BAU team for running business operations.
  

Project: Acquisition Data Interface Enablement

ADIE web application is used for capturing the Prospect customer applications in Mexico market from F2F and telemarketing channel. The application interacts with external systems like Credit Bureau and to get real-time authentication and approval response.

Project: Membership Rewards on-line services make it easy to view redeem and transfer points for an array of reward choices. Also allows the customer to track their transaction history and reinstate deducted points. It also facilitates to register to the recognized partners of the Card Company. The application has wide market coverage.

TCS - Initial Learning Program

Undergone 2 months learning program giving insight of Software Development Life Cycle and various methodologies, which also comprises of introduction to various development platforms.

Certified Scrum Master