Manoj Reddy
Wentworthville,NSW
Overview
3
3
years of professional experience
Work History
IT Software Support Technician
APCD PTY LTD
04.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Fuel Station
UNITED
01.2021 - 10.2021
- Developed strong cooperative relationships with coworkers and managers
- Developed strong customer service and product knowledge skills to enhance customer satisfaction
- Keep work areas clean, organized, and safe to promote efficiency and team safely
- Operated register to process payments and collect cash payments for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted special offers and discounts to customers to maximize sales
- kept work areas clean, organized, and safe to promote efficiency and team safe.
Education
Master of Science - Information Technology
Victoria Institute of Technology &
Sydney, NSW06.2021
Skills
- System Performance Assessments
- Customer service
- Time Management
- Team work
- Customer Service expertise
- Communication
- Empathy for customers
- Eager to learn and become a product expert
- Makes customers proud to buy more
Timeline
IT Software Support Technician
APCD PTY LTD
04.2022 - Current
Fuel Station
UNITED
01.2021 - 10.2021
Master of Science - Information Technology
Victoria Institute of Technology &
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