Overview
Work History
Education
Skills
Timeline
Generic

Manoj Reddy

Wentworthville,NSW

Overview

3
3
years of professional experience

Work History

IT Software Support Technician

APCD PTY LTD
04.2022 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Fuel Station

UNITED
01.2021 - 10.2021
  • Developed strong cooperative relationships with coworkers and managers
  • Developed strong customer service and product knowledge skills to enhance customer satisfaction
  • Keep work areas clean, organized, and safe to promote efficiency and team safely
  • Operated register to process payments and collect cash payments for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted special offers and discounts to customers to maximize sales
  • kept work areas clean, organized, and safe to promote efficiency and team safe.

Education

Master of Science - Information Technology

Victoria Institute of Technology &
Sydney, NSW
06.2021

Skills

  • System Performance Assessments
  • Customer service
  • Time Management
  • Team work
  • Customer Service expertise
  • Communication
  • Empathy for customers
  • Eager to learn and become a product expert
  • Makes customers proud to buy more

Timeline

IT Software Support Technician

APCD PTY LTD
04.2022 - Current

Fuel Station

UNITED
01.2021 - 10.2021

Master of Science - Information Technology

Victoria Institute of Technology &

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Manoj Reddy