Summary
Overview
Work History
Education
Skills
References
Timeline
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GOPINATH MANOKAR

Epping,VIC

Summary

Versatile individual, eager and enthusiastic to secure a responsible career opportunity utilizing obtained training and skills to its maximum level, while inputting a consequential contribution to the success of the company. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Seven Eleven
01.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Created and maintained safe and secure work environments for employees.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

Sales Representative

Fantastic Furniture
01.2023 - 12.2023
  • Greet customers, answer queries, manage inventory, achieve sales targets
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Console Operator

United Petroleum
11.2020 - 03.2023
  • Manage store operations, provide customer service, handle deliveries
  • Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.
  • Collaborated with team members to develop strategies for improving overall console performance and functionality.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Processed requests for service from internal and external customers.
  • Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.

Console Operator

Bp
05.2021 - 05.2022
  • Provide customer service, handle money, manage inventory
  • Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.
  • Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
  • Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
  • Wrote detailed narrative reports and maintained daily activity reports.
  • Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
  • Increased productivity through efficient management of multiple tasks on various consoles simultaneously.

Machine Operator and Process Worker

Try Me Imports and Exports
01.2018 - 11.2020
  • Operate machinery, maintain cold room temperatures, load and unload imports and exports

Customer Assistant

Officeworks
12.2016 - 04.2017
  • Initiate conversations with customers, answer questions, monitor sales floor
  • Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
  • Processed returns and exchanges efficiently, minimizing wait times for customers.
  • Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
  • Built strong relationships with customers by providing personalized recommendations and attentive service.
  • Supported promotional events by setting up displays and engaging customers in product demonstrations.
  • Communicated effectively with customers to address inquiries about products, services, or store policies.
  • Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Handled cash transactions accurately while adhering to company security protocols.

Education

Pilot in Training -

Flight Academy of Australia - Essendon, VIC
04.2024

Senior Secondary Certificate of Education (SSCE) -

Lalor North College - Epping, VIC
11.2015

Skills

  • Computer skills: Microsoft software
  • Safety and compliance
  • Customer Service and Engagement
  • Good listening skills
  • Bilingual oral and written communication in English and Tamil
  • Outstanding time management skills
  • Calm in crisis situations within a team
  • Flexible & Adaptable
  • Problem-Solving
  • Customer Service
  • Customer experience

References

Jagannath Sivakumar, Manager, United Petroleum {Eltham}, 0401379709

Timeline

Assistant Store Manager

Seven Eleven
01.2024 - Current

Sales Representative

Fantastic Furniture
01.2023 - 12.2023

Console Operator

Bp
05.2021 - 05.2022

Console Operator

United Petroleum
11.2020 - 03.2023

Machine Operator and Process Worker

Try Me Imports and Exports
01.2018 - 11.2020

Customer Assistant

Officeworks
12.2016 - 04.2017

Pilot in Training -

Flight Academy of Australia - Essendon, VIC

Senior Secondary Certificate of Education (SSCE) -

Lalor North College - Epping, VIC

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