Manon van den Broek

• Manage $155 million annual portfolio and provide cost control recommendations to GLT
• Optimise commercial performance across Qantas Lounges globally
• Established and manage new business unit to create governance across all Qantas Lounges stakeholders and suppliers
• Analyse purchasing trends and identify patterns and behaviour across revenue generation and cost management
• Enable accurate billing and invoicing processes to ensure contract payment terms are adhered to
• Monitor cost increases to make recommendations to Qantas Group Procurement and initiate RFP procedures
• Introduced Purchasing Procedure to create governance across all Qantas Lounges teams, including Operations, Commercial, Service Design and Development

• Managed portfolio of large market corporate accounts with $35 million annual revenue performance and ranging within large variety of industries, including banking, media, technology and finance
• Focused on strategic collaboration with internal and external stakeholders to drive increase in both domestic and international market share performance and Qantas brand loyalty
• Negotiated corporate agreements at senior level in competitive sales environment
• Developed strategic account plans by analysing complex data sets to create customised solutions for corporate accounts
• Created business cases for Qantas management to drive unique sales offers tailored to different types of customers

• Negotiated renewals and managed corporate agreements in $90 million portfolio with senior executives from businesses across wide range of industry sectors
• Developed multi-level virtual and face-to-face relationships with C-level executives to increase revenue and market share of corporate accounts
• Conducted quarterly performance and development discussions with corporate accounts based on data analysis
• Triaged customer problems by working with internal stakeholders to resolve issues and provide solutions to customers
• Used commercial analytics systems including PRISM, Radar, QLIK Sales Analytics and Salesforce

• Managed $30 million portfolio including businesses in Technology, Mining, Retail and Finance industries
• Exceeded KPI's by 118% on average throughout FY19-20
• Proactively identified and analysed opportunities and trends to measure performance of accounts
• Conducted quarterly business reviews to suggest strategies on meeting agreed contractual targets and generate incremental revenue for Qantas
• Built business cases based on data analysis as part of internal approval process in preparation for contract renewals and negotiations with key stakeholders
• Built strong relationships with all stakeholders from C-level executives to Travel Management Companies
• Attended events with corporate customers and travel agent partners

• Established and maintained strong relationships with clients and partners in commercial and general aviation
• Managed business development for general aviation market in Oceania
• Conducted pricing reviews
• Managed contract deliverables
• Drove growth with existing and new customers in Oceania
• Partnered with internal and external stakeholders to deliver innovative solutions to customers

• Supported team of eight Account Managers with their portfolio retention and business development
• Managed portfolio of 100+ global corporate accounts
• Ensured steady revenue growth through several channels including membership, partnership, sponsorship and delegate sales
• Supported product development to enhance client experience on CAPA platform
• Provided weekly sales reports to senior management
• Initiated onboarding of new staff members and provided regular training sessions to support professional development
• Conducted quarterly meetings with each Account Manager and Sales Support Representative in my team to support their career progression

• Provided market intelligence and client support to major players in aviation industry
• Negotiated contracts across CAPA platform, including data membership services, event delegate packages and sponsorship packages
• Managed global business development for CAPA membership and partnership services
• Established and maintained strong client relationships with C-level executives through telephone and face-to-face meetings
• Managed global training sessions of new MRO database in partnership with major player in MRO industry

Major: International Entrepreneurship