Summary
Overview
Work History
Education
Skills
References
Personal Skills
Timeline
Generic

MANPREET DEOL

74 Homebush Dr, Tarneit,Victoria

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

12
12
years of professional experience

Work History

Administration Support Officer

Safe Transport Victoria, Melbourne
03.2025 - Current
  • Monitoring, managing, and responding to the ST Vic 'Contact Us' inbox.
  • Overseeing, addressing, and replying to the Case Assessment inbox.
  • Managing, acting on, and responding to the Legal Ops inbox.
  • Validating and reviewing overdue medical reports and assessing incoming medical reports.
  • Creating requests for the Victoria Police Liaison Officer (PLO) and the Victoria Police Summary of Alleged Facts (SOCs).
  • Answering and triaging CAT, Maritime, and Bus phone calls.
  • Drafting disciplinary action and decision letters.

Customer Service Officer

Safe Transport Victoria, Melbourne
06.2022 - Current
  • Provide prompt, clear, professional advice to customer enquiries utilising various touch points such as telephone, email and other systems.
  • Processed commercial passenger vehicle driver accreditation applications and gained knowledge on commercial vehicle registration and MPTP area (half price taxi cards).
  • Completed medical reviews for ongoing and new driver and worked in a medical project team to clear medical reviews backlog due to Covid.
  • Presented ideas & strategies to improve customer service processes and procedures.
  • worked in a team & achieved all targets and KPIs.
  • Trained new employees on company policies related to customer service practices.

Case Manager

Ministry of Social Development, New Zealand
10.2021 - 04.2022
  • Help people find work or return to work.
  • Find housing for people or organise financial help.
  • Provide emergency assistance and support people in crisis.
  • Present seminars on life skills and job seeking.
  • Process new benefit applications and provide hardship assistance.
  • Write reports, case notes and recommendations.
  • Always keep upto date knowledge of relevant government policies and regulations.
  • Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client-centered.

Customer Service Representative

Ministry of Social Development, New Zealand
11.2020 - 10.2021
  • Ask probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Take ownership and resolve customer inquiries.
  • Identify the nature of the call and use initiative to take appropriate action.
  • Schedule appointments for customers with Case Managers.
  • Gain extensive knowledge of MSD products and services.
  • Provide excellent customer service to clients over the telephone.

Customer Care Specialist

2degrees Head Office, New Zealand
08.2019 - 11.2020
  • Receive inbound and make outbound calls.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Working towards reaching KPI's.
  • Making recommendations for products or services.
  • Up-selling, Cross-selling and re-signing customers.
  • Assisting customers with accounts and resolve technical broadband problems.

Store Safety Leader & CSR

BP Connect, New Zealand
08.2017 - 07.2019

Team Leader and CSR

LS Travel Retail NZ Ltd, Auckland Airport
03.2015 - 06.2017

Barista and Team Member

McDonalds, New Zealand
09.2013 - 03.2015

Education

Level 6 & 7 - Information Technology

Regent International Education Group, Auckland
Auckland CBD
03.2015

Skills

  • Technologically savvy
  • Office equipment proficiency
  • Problem-solving abilities
  • Microsoft Office expertise
  • Call Center Operations
  • Retail sales customer service
  • Customer relations
  • Social Media

References

Available upon request.

Personal Skills

  • Communication
  • Self Management
  • Positive Attitude
  • Quick Learner
  • Leadership
  • Interpersonal
  • Initiative
  • Time Management

Timeline

Administration Support Officer

Safe Transport Victoria, Melbourne
03.2025 - Current

Customer Service Officer

Safe Transport Victoria, Melbourne
06.2022 - Current

Case Manager

Ministry of Social Development, New Zealand
10.2021 - 04.2022

Customer Service Representative

Ministry of Social Development, New Zealand
11.2020 - 10.2021

Customer Care Specialist

2degrees Head Office, New Zealand
08.2019 - 11.2020

Store Safety Leader & CSR

BP Connect, New Zealand
08.2017 - 07.2019

Team Leader and CSR

LS Travel Retail NZ Ltd, Auckland Airport
03.2015 - 06.2017

Barista and Team Member

McDonalds, New Zealand
09.2013 - 03.2015

Level 6 & 7 - Information Technology

Regent International Education Group, Auckland

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