MANPREET KAUR
Greenbank,QLD
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development.
Overview
9
9
years of professional experience
Work History
Cook and Chef
OBrien Group
01.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained food safety and sanitation standards.
- Monitored food quality and presentation to maintain high standards.
- Adjusted recipes based on ingredient availability or customer request.
Barista
Wild Bean Cafe
03.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Customer Service Representative
BP
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Certified Nursing Assistant In Training
Clanwilliam Aged Care
01.2019 - 01.2021
- Provided customized care according to individual health plan
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff
- Created positive patient experience by assisting patients with bathing, ambulating
- Feeding and personal and oral hygiene care
- Facilitated personal hygiene management, feeding and ambulation
- Maintained best-in-class standards for individualized care in l8bed unit by continuously checking in with patients and families and quickly providing care
- Transported patients between rooms and appointments or testing locations
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Pizza Maker
Pizza Hut
03.2016 - 09.2018
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Maintained store cleanliness and sanitation
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Mentored junior team members and managed employee relationships.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
Prep Cook
Anouk cafe
07.2014 - 03.2016
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
- Sliced meats to prepare for cooking and assembly of menu items.
- Maintained clean and orderly kitchen with regular attention to checklists.
- Processed incoming deliveries, rotated stock and put away new items in correct locations.
Education
Certificate IV in Commercial Cookery - Cookery
American College
10.2023
Bachelor OfBusiness - Business Administration And Management
Holmes Institute
07.2019
Certificate 3 In Individual Support : Nursing Assistance(ageing, Home,Community -
Apex Training Institute - Upper Mount
05.2019
Skills
- Customer Service
- Multitasking and Organization
- Quality Assurance
- Decision Making
- Time Management
- Honesty and Integrity
- Station Preparation
- Safe Food Handling Procedures
- Cooking and Baking
- Hospitality Service Expertise
- Chef Assistance
Timeline
Cook and Chef
OBrien Group
01.2023 - Current
Barista
Wild Bean Cafe
03.2022 - Current
Customer Service Representative
BP
03.2022 - Current
Certified Nursing Assistant In Training
Clanwilliam Aged Care
01.2019 - 01.2021
Pizza Maker
Pizza Hut
03.2016 - 09.2018
Prep Cook
Anouk cafe
07.2014 - 03.2016
Certificate IV in Commercial Cookery - Cookery
American College
Bachelor OfBusiness - Business Administration And Management
Holmes Institute
Certificate 3 In Individual Support : Nursing Assistance(ageing, Home,Community -
Apex Training Institute - Upper Mount
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