Manpreet Kaur
Truganina,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Probe Contact Solutions
05.2021 - Current
- Training new on-boarded team members on tools & process as SME
- Conduct On-Floor support and On-buddy ride along on daily basis
- Ensure superior customer experience by addressing customer concerns
- Provide exceptional customer service to callers in an attempt to resolve matters of concern
- Work on Courier investigation with delivery companies
- Answering product questions with up to date knowledge of sales & store promotions.
10.2020 - 04.2021
- Full time carer of newborn
Customer support consultant
Target Australia Pty Ltd.
09.2019 - 01.2021
- Answer customer queries and concerns in a prompt, professional and friendly manner through live chat, emails & phone calls
- Enter data into computer utilizing various client software packages
- Identify technical issues and escalating it to the relevant team
- Contact customer to follow up on complaints & refunds
- Recommended alternative items if product was out of stock.
Customer services representative
British Petroleum
05.2017 - 08.2019
- Outstanding customer service
- Achieving daily KPI of serving approx
- 100 customers in an hour
- Increase sale through promotions and up selling
- Ensure that fuel is dispensed safely on the forecourt
- Monitor the forecourt for the drive offs
- Process relevant paperwork accurately (Settlements and shift totals) for reconciliation and advise site manager for any concerns
- Customer service and styling customers
- Cash handling and processing sales
- Deliver and exceed on store budgets and KPIs
- Maximisation of sales opportunities by providing legendary customer experiences always
- Manage daily data entry relating to the deliveries/stock movements/cash receipts
- Administration and implementation of company policies and procedures.
03.2012 - 04.2017
- Full time carer of my child
Sales Assistant
Princy's Pty Ltd
10.2014 - 11.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.Customer service, assisting customers to find the goods and products.
- Dealing with customer queries and complaints.
Overseeing stock control and receiving orders.
Delivering sales according to the sales plan.
Keeping the store clean, organised and uncluttered.
Managing all retail activities within the store.
Managing the store profit and loss account within budget.
Maximising customer engagement.
Instructing staff to re-shelve stock that has been handled or misplaced
by customers.
Building customer loyalty through tailored promotions and schemes.
Planning the budget of the store and then monitoring expenditure to
ensure that it is not exceeded.
Counting the stores taking at the end of the day.
Monitoring the level of stock within the store and ordering more when
levels are low.
Investigating customer complaints or issues, and then taking corrective
action.
At the end of the month evaluating the stores sales and then writing up
a report to senior managers regarding it.
Report to manager in case of any emergencies.
To follow all OHS procedures and legislation.
Complete incident reports when needed.
Communicating with Supervisors, Peers, or Subordinates - providing
information to supervisors, co-workers, and subordinates by telephone,
in written form, e-mail, or in person.
Volunteer
Australian Sikh Association
06.2012 - 02.2014
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Bachelor of Technology in Computer Science & Engineering -
Punjab Technical University (INDIA)
Skills
- Excellent team building, leadership, and management skills
- Critical thinking, decision making and problem-solving skills
- Ability to initiate/manage cross-functional teams and multi-disciplinary projects
- Excellent customer service and communication skills
- Able to quickly adapt to new situations and systems
- Conflict resolution and negotiation skills & hence able to deal with diverse range of customers
- Safety conscious and mature attitude for responsibilities
- Able to work well as a member of a team with good work ethics and due attention to community involvement
Certification
ITIL certified
Personal Qualities
- Well organized, self-disciplined, goal oriented and quick learner.
- Honest, mature, responsible, hardworking, and reliable.
- Ability to work under pressure and ability to meet deadlines.
- Proactive, self-motivated, and ready to accept new challenges.
- Strong interpersonal, communication skills and Demonstrated customer service skills.
References
Available on Request
Timeline
Customer Support Specialist
Probe Contact Solutions
05.2021 - Current
10.2020 - 04.2021
Customer support consultant
Target Australia Pty Ltd.
09.2019 - 01.2021
Customer services representative
British Petroleum
05.2017 - 08.2019
Sales Assistant
Princy's Pty Ltd
10.2014 - 11.2015
Volunteer
Australian Sikh Association
06.2012 - 02.2014
03.2012 - 04.2017
Bachelor of Technology in Computer Science & Engineering -
Punjab Technical University (INDIA)