Summary
Overview
Work History
Education
Skills
Certification
Personal Qualities
References
Timeline
Generic

Manpreet Kaur

Truganina,VIC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Probe Contact Solutions
05.2021 - Current
  • Training new on-boarded team members on tools & process as SME
  • Conduct On-Floor support and On-buddy ride along on daily basis
  • Ensure superior customer experience by addressing customer concerns
  • Provide exceptional customer service to callers in an attempt to resolve matters of concern
  • Work on Courier investigation with delivery companies
  • Answering product questions with up to date knowledge of sales & store promotions.

10.2020 - 04.2021
  • Full time carer of newborn

Customer support consultant

Target Australia Pty Ltd.
09.2019 - 01.2021
  • Answer customer queries and concerns in a prompt, professional and friendly manner through live chat, emails & phone calls
  • Enter data into computer utilizing various client software packages
  • Identify technical issues and escalating it to the relevant team
  • Contact customer to follow up on complaints & refunds
  • Recommended alternative items if product was out of stock.

Customer services representative

British Petroleum
05.2017 - 08.2019
  • Outstanding customer service
  • Achieving daily KPI of serving approx
  • 100 customers in an hour
  • Increase sale through promotions and up selling
  • Ensure that fuel is dispensed safely on the forecourt
  • Monitor the forecourt for the drive offs
  • Process relevant paperwork accurately (Settlements and shift totals) for reconciliation and advise site manager for any concerns
  • Customer service and styling customers
  • Cash handling and processing sales
  • Deliver and exceed on store budgets and KPIs
  • Maximisation of sales opportunities by providing legendary customer experiences always
  • Manage daily data entry relating to the deliveries/stock movements/cash receipts
  • Administration and implementation of company policies and procedures.

03.2012 - 04.2017
  • Full time carer of my child

Sales Assistant

Princy's Pty Ltd
10.2014 - 11.2015
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.Customer service, assisting customers to find the goods and products.
  • Dealing with customer queries and complaints.

  • Overseeing stock control and receiving orders.
     Delivering sales according to the sales plan.
     Keeping the store clean, organised and uncluttered.
     Managing all retail activities within the store.
     Managing the store profit and loss account within budget.
     Maximising customer engagement.

     Instructing staff to re-shelve stock that has been handled or misplaced
    by customers.
     Building customer loyalty through tailored promotions and schemes.
     Planning the budget of the store and then monitoring expenditure to
    ensure that it is not exceeded.
     Counting the stores taking at the end of the day.
     Monitoring the level of stock within the store and ordering more when
    levels are low.
     Investigating customer complaints or issues, and then taking corrective
    action.
     At the end of the month evaluating the stores sales and then writing up
    a report to senior managers regarding it.
     Report to manager in case of any emergencies.
     To follow all OHS procedures and legislation.
     Complete incident reports when needed.
     Communicating with Supervisors, Peers, or Subordinates - providing
    information to supervisors, co-workers, and subordinates by telephone,
    in written form, e-mail, or in person.

Volunteer

Australian Sikh Association
06.2012 - 02.2014
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Education

Bachelor of Technology in Computer Science & Engineering -

Punjab Technical University (INDIA)

Skills

  • Excellent team building, leadership, and management skills
  • Critical thinking, decision making and problem-solving skills
  • Ability to initiate/manage cross-functional teams and multi-disciplinary projects
  • Excellent customer service and communication skills
  • Able to quickly adapt to new situations and systems
  • Conflict resolution and negotiation skills & hence able to deal with diverse range of customers
  • Safety conscious and mature attitude for responsibilities
  • Able to work well as a member of a team with good work ethics and due attention to community involvement

Certification

ITIL certified

Personal Qualities

  • Well organized, self-disciplined, goal oriented and quick learner.
  • Honest, mature, responsible, hardworking, and reliable.
  • Ability to work under pressure and ability to meet deadlines.
  • Proactive, self-motivated, and ready to accept new challenges.
  • Strong interpersonal, communication skills and Demonstrated customer service skills.

References

Available on Request

Timeline

Customer Support Specialist

Probe Contact Solutions
05.2021 - Current

10.2020 - 04.2021

Customer support consultant

Target Australia Pty Ltd.
09.2019 - 01.2021

Customer services representative

British Petroleum
05.2017 - 08.2019

Sales Assistant

Princy's Pty Ltd
10.2014 - 11.2015

Volunteer

Australian Sikh Association
06.2012 - 02.2014

03.2012 - 04.2017

Bachelor of Technology in Computer Science & Engineering -

Punjab Technical University (INDIA)
Manpreet Kaur