Manpreet Kaur
Harrisdale,WA
Summary
Provisional licensed pharmacy Intern eager to gain expertise in compounding medications, filling prescriptions and counselling patients. Team-oriented and adept in quickly learning new systems, policies and procedures. Completed Bachelor of Pharmacy with successful assessment of KAPS.
Pursuing Intern training Program with The Pharmaceutical Society of Australia.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles Supermarket
01.2021 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Reduced wait times by efficiently managing high customer volumes during peak hours.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Cashier
Chicken Treat
09.2018 - 11.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Greeted over 200 customers per day and communicated effectively to obtain accurate orders.
Assistant Pharmacist
Garg Medical Hall
04.2012 - 03.2016
- Improved patient satisfaction by providing friendly, accurate and timely assistance with prescription processing.
- Provided excellent customer service, addressing questions and concerns about medications and health conditions.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Enhanced efficiency by accurately entering patient information and prescription details into the pharmacy system.
- Supported pharmacists in preparing medication orders for delivery or pick up, ensuring accuracy and timeliness.
- Ensured proper medication storage, maintaining optimal inventory levels for efficient pharmacy operations.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Re-stocked shelves with prescribed medications and health care products.
- Maintained a clean, organized work environment to promote safety and prevent medication errors.
Education
Introduction To Pharmacy in Australia -
Pharmaceutical Society of Australia
Perth, WA01.2024
Knowledge Assessment of Pharmaceutical Sciences -
Australian Pharmacy Council
Perth, WA12.2023
Academic English -
Pearson Academic Exam
Perth, WA02.2023
Bachelor of Pharmacy -
Punjab Technical University
Jalandhar, INDIA05.2012
Skills
- Pharmaceutical calculations and Pharmacology expertise
- In-depth knowledge about Drug interactions and Contraindications
- Understanding of Pharmaceutical Terminology
- Sound knowledge about Over the Counter Drugs
- Patient Counselling
- Critical thinking and Problem solving
- Pharmacy and Healthcare Systems Understanding
- Pharmacy Law and Legislations
- Retail Management and Point of sale operations
- Customer Service and complaint resolution
Certification
- Registered Pharmacist (India)
- Poster presentation on different Azasteroids at Society of Pharmaceutical Education
- Poster presentation on Structure activity relationship of Azasteroids
- Analytical Laboratory Training (Franklin Laboratories)
Timeline
Customer Service Representative
Coles Supermarket
01.2021 - Current
Cashier
Chicken Treat
09.2018 - 11.2020
Assistant Pharmacist
Garg Medical Hall
04.2012 - 03.2016
Introduction To Pharmacy in Australia -
Pharmaceutical Society of Australia
Knowledge Assessment of Pharmaceutical Sciences -
Australian Pharmacy Council
Academic English -
Pearson Academic Exam
Bachelor of Pharmacy -
Punjab Technical University