Manpreet Kaur

16 month Experience in aged care.

• Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
• Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
• Promoted independence with structured routines and clear communication to support clients in their daily lives.
• Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
• Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
• Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
• Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
• Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
• Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
• Fostered open communication between all parties involved in a client''s care plan, resulting in cohesive team efforts and improved client outcomes.
• Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
• Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Empowered clients by providing education on self-care strategies and encouraging them to take an active role in their own health management.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Documented residents' mental status, sleep, and eating patterns in medical record books.

• Worked at coles, costumer service and bakery as well
• Efficiently managing stock takes and ensuring safe working practices in the use of equipment and machines
• Cleaning and maintaining store standards especially, while working in bakery
• Maintaining clean and orderly checkout areas
• Experience of fast scan and bag packing as well as self check responsibilities
• Ensuring shelves are fully stocked with products
• Confidently used solid time management and organisation skills to quickly serve the customers
• Actively work under pressure and thrive on delivering results.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Helping customers by answering questions about products and services
• Receiving payments, issuing receipts and invoices
• Use POS and follow up dealership accounts and invoices
• Resolving customer complaints
• Followed up with customers to ensure full resolution of issues
• Handling returns and working cash registers to assist with purchases
• Provide great customer experiences by working with enthusiasm, energy, and pace.

• I have two months teaching experience in a tuition centre at (northshore tuition centre) in craigeiburn.