Manpreet Kaur
Melbourne,VIC
Summary
Encouraging students with expertise in student development, counseling and education. Communicative and reliable professional possessing outstanding organizational and communication abilities paired with in-depth understanding of institutional policies and resources. Offering comprehensive, hands-on experience assisting students in achieving educational targets and choosing right courses and majors.
Experienced Ticket Attendant skilled in maintaining patron order even during high-volume events. Excellent eye for ticket and ID authenticity. Proficient in cash handling and customer service. Attentive Customer Service Representative with Number years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. High-energy Customer Service Agent skilled in resolving conflicts through proactive communication. Listens actively to questions and resolves issues and disputes tactfully and effectively.
Overview
4
4
years of professional experience
Work History
Customer Service
Bonza Airline
Melbourne, VIC
02.2023 - Current
- Delivered exceptional customer service, leading to positive reviews and referrals.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Delivered exceptional customer service, addressing client inquiries promptly and professionally.
- Developed strong working relationships with clients, providing exceptional customer service.
Student Support
Barkly International College
North Melbourne, VIC
01.2022 - Current
- Pointed students to relevant information about academic and personal support services available on campus.
- Advised students individually and in groups on academic programs for individual interests.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Being flexible with students availability which result in increase of student percentage by 20-30% on monthly grounds.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
Customer Service Manager
IGA Plus Liquor
Melbourne, VIC
12.2020 - 01.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Handing 60% of customer calls per day, and processing there home deliveries.
- Doing new specials every week which result in increase of sales by 10-20% on weekly bases
Cashier
Frootz On Parade
Melbourne, VIC
03.2020 - 12.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Providing special prices of fresh produce and seasonal fruits, results in 40-50% more of customer attraction and sales boost
Education
Bachelor of Accountancy -
Charles Darwin University
07.2021
Skills
- Interview Skills Instruction
- Self-Help Education
- Student Counseling
- Needs Determination
- Verbal and Written Communication
- Policy Enforcement
- International Customer Service
- Customer service excellence
- Reliable Customer Service
- Customer service and support
Timeline
Customer Service
Bonza Airline
02.2023 - Current
Student Support
Barkly International College
01.2022 - Current
Customer Service Manager
IGA Plus Liquor
12.2020 - 01.2023
Cashier
Frootz On Parade
03.2020 - 12.2021
Bachelor of Accountancy -
Charles Darwin University