Manpreet Kaur
North Gosford,New South Wales
Summary
Dynamic Financial Service Representative with proven expertise at Gate stone, excelling in client relationship management and regulatory compliance. Recognized for enhancing customer satisfaction through effective problem-solving and communication skills. Adept at transaction processing and fostering team collaboration, consistently delivering outstanding service and resolving complex issues efficiently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Financial Service Representative
Gate stone
02.2022 - 05.2024
- Assisted clients with banking inquiries, transactions, and referrals
- Provided outstanding customer service, ensuring client satisfaction
- Processed financial transactions accurately, following company policies and compliance standards
- Managed customer complaints with professionalism and problem-solving skills
- Collaborated with internal teams to improve financial services and customer engagement
Customer Service Representative
Walmart
Kitchener, ON
02.2021 - 05.2021
- Assisted customers with product inquiries, purchases, and issue resolution
- Managed escalated complaints and provided timely solutions
- Maintained accurate records of customer interactions and transactions
- Supported front-end operations, including POS transactions and stock management
Education
Global Hospitality Management -
Conestoga College
ON, Canada12.2021
Global Business Management -
Conestoga College
ON, Canada03.2021
Bachelor of Commerce -
Sri Guru Nanak Dev Khalsa College
New Delhi, India01.2019
Skills
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Strong communication and interpersonal skills
- Reception and front desk management
- Office administration and coordination
- Multitasking and time management
- Customer service and conflict resolution
- Client relationship management
- Transaction processing
- Regulatory compliance
- Team collaboration
- Account management
- Income statement analysis
- Decision-making
Certification
- Working with Children Check
- NDIS worker check
- Manual Handling
- Tally ERP 9.0 Certification
- CPR Certification
- First Aid Certification
Timeline
Financial Service Representative
Gate stone
02.2022 - 05.2024
Customer Service Representative
Walmart
02.2021 - 05.2021
Global Hospitality Management -
Conestoga College
Global Business Management -
Conestoga College
Bachelor of Commerce -
Sri Guru Nanak Dev Khalsa College
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