Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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MANPREET KAUR

Melbourne,Australia

Summary

Customer-focused professional with a successful several-year career in industry. Dynamic and successful at applying skills in busy environments. Dynamic Customer Service Manager with extensive experience at Car Rentals, excelling in fleet management and customer service. Proven track record in employee training and conflict resolution, fostering a high-performance team environment. Skilled in payroll administration and data reporting, consistently enhancing operational efficiency and customer satisfaction.

Professional Event Security Specialist with strong attention to detail and proactive approach to maintaining safety. Adept at managing crowd control, conflict resolution, and emergency response, ensuring secure environment. Known for effective teamwork, reliability, and adaptability to changing circumstances. Highly skilled in surveillance, access control, and customer service, delivering consistent and measurable results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Event Security Guard

ACES
07.2025 - Current
  • Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
  • Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
  • Permitted entry with escort for approved persons into secure locations.
  • Completed full building and grounds patrols to spot and investigate concerns.

OSHC Educator (Casual)

Camp Australia
06.2025 - Current
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Supervising children during play, meals, and transitions.
  • Preparing and serving snacks and meals, adhering to dietary requirements and hygiene standards.
  • Organizing and facilitating a variety of activities, such as sports, games, arts and crafts, and creative arts.
  • Reading stories, singing songs, and engaging in other interactive activities.
  • Ensuring the environment is safe, clean, and well-maintained.
  • Responding to any incidents or emergencies, following established protocols.
  • Helping children develop social skills, problem-solving skills, and positive self-esteem.
  • Documenting observations of children's development and behaviour.
  • Participating in team meetings, planning sessions, and professional development.


DS Associate (Casual)

Amazon Warehouse
05.2025 - Current
  • Picking and Packing of boxes being sent to and from the warehouse
  • Stowing received items throughout the facility
  • Picking items from the shelves using an RF scanner
  • Organising and distributing boxes that will be sent to the customer
  • Skilled at working independently and collaboratively in a team environment.
  • Enhanced package processing efficiency by implementing streamlined sorting and labelling techniques.
  • Checked parcels were securely sealed to eliminate losses.
  • Cross-dock

Customer Service Manager

Car Rentals
07.2022 - 12.2024
  • Company Overview: Melbourne, Australia
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Organized client contracts, records, and reports to strengthen traceability.
  • Explained benefits, features, and recommendations to maximize client retention.
  • Conduct performance evaluations, and manage employee development.
  • Ensure a high level of customer satisfaction, and handle escalated customer complaints.
  • Address customer inquiries in a timely and professional manner.
  • Monitor pricing and promotions to stay competitive in the market.
  • Recruit, train, schedule, and supervise branch employees, and create a roster for employees.
  • Handle administrative duties such as invoicing, payroll with Xero software, scheduling, and inventory control.
  • Efficiently managed inventory levels of paper stock and other supplies needed for successful operation of printing machines.
  • Melbourne, Australia

Crew Member

McDonald's
04.2022 - 09.2022
  • Company Overview: Sydenham, Vic
  • Sydenham, Vic

Office Administrator

Kixtix Media
12.2016 - 02.2020
  • Company Overview: Chandigarh, India
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Drove team success by quickly completing assigned tasks.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Selected qualified job applicants to make hiring recommendations.
  • Organized onboarding activities for new hires including orientations, paperwork, and introductions.
  • Training and development of new employees regarding company procedures, standards, and goals.
  • Coordinated employee schedules and set dates for company meetings and appointments.
  • Created social media calendar, requiring scheduling of email blasts, social media posts, marketing campaigns and website updates.
  • Chandigarh, India

Education

Masters of Information Technology - Java, Python, SQL, R, Software Management, HTML

University of New England
Armidale, NSW
11.2023

Masters of Computer Application - undefined

Kurukshetra University
06.2016

Skills

  • Client relationship management
  • Problem solving
  • Customer service
  • Employee training
  • Conflict resolution
  • Scheduling management
  • Data reporting
  • Onboarding procedures
  • Recruitment management
  • MS Office

Certification

Security Guard :

  • Certificate II in Security Operations (CPP20218), Leaders Institute of Training and Education Pty Ltd (41313), Melbourne, VIC
  • Security license with control room


First Aid and CPR :

  • HLTAID009 Provide cardiopulmonary resuscitation
  • HLTAID010 Provide basic emergency life support
  • HLTAID011 Provide First Aid
  • HLTAID012 Provide First Aid in an education and care setting



Working with children check (Employee)


Languages

English
Hindi
Punjabi

Timeline

Event Security Guard

ACES
07.2025 - Current

OSHC Educator (Casual)

Camp Australia
06.2025 - Current

DS Associate (Casual)

Amazon Warehouse
05.2025 - Current

Customer Service Manager

Car Rentals
07.2022 - 12.2024

Crew Member

McDonald's
04.2022 - 09.2022

Office Administrator

Kixtix Media
12.2016 - 02.2020

Masters of Computer Application - undefined

Kurukshetra University

Masters of Information Technology - Java, Python, SQL, R, Software Management, HTML

University of New England

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