Manpreet Kaur
Canberra
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Indian Mehfil
09.2022 - 08.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Customer Service Representative
HG Retail
09.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Supervisor
Indian Mehfil
11.2021 - 09.2022
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment
DELI/Bakery Manager
Supa Iga
01.2019 - 10.2021
- Maintained cleanliness and hygiene in bakery premises.
- Maintained and controlled inventory of baked goods.
- Managed all baking operations professionally and handled all problems confidently.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Front Desk Receptionist
Hyatt Regency
02.2017 - 11.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
MPA - The Master of Professional Accounting (MPA)
Holmes Institute
MBA - Business Administration And Management
Holmes Institute
Bachelor of Hospitality Management And Catering Sc -
BHARATHIAR UNIVERSITY
Skills
- P>Account management
- P>Performance improvement
- P>Cash Handling
- P>Management information systems
Languages
English
Native or Bilingual
Timeline
Restaurant Manager
Indian Mehfil
09.2022 - 08.2025
Customer Service Representative
HG Retail
09.2022 - 10.2023
Team Supervisor
Indian Mehfil
11.2021 - 09.2022
DELI/Bakery Manager
Supa Iga
01.2019 - 10.2021
Front Desk Receptionist
Hyatt Regency
02.2017 - 11.2018
MBA - Business Administration And Management
Holmes Institute
Bachelor of Hospitality Management And Catering Sc -
BHARATHIAR UNIVERSITY
MPA - The Master of Professional Accounting (MPA)
Holmes Institute
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