Experienced Clinical Care Manager with over 7 years experience in Aged Care Industry. Thorough understanding of healthcare systems and patient care. Strengths lie in strategic planning, clinical operations management, conflict resolutions, staff management, developing known and loved culture, improving customer satisfaction, and driving overall operational improvements. Wanting to explore Residential manager position within the healthcare sector.
Utilized evidence-based practice models when making decisions regarding patient treatment plans.
Maintained a safe work environment by adhering to safety protocols established by the organization.
Developed educational materials regarding best practices in clinical care management for use by staff members.
Coordinate with nursing team and oversee daily clinical activities. Plan treatment analyzing residents' conditions and consult relevant doctors and allied health professionals before implementing it.
Develop and maintain professional atmosphere and good relations with residents and family members
Knowledge of Aged Care legislation, aged care accreditation standards and the Aged Care Funding Instrument (ACFI)
Advanced Knowledge of the new Aged Care Standards: involvement in delivering updates on standards to all levels of staff and residents.
Maintained patient records and ensured patient privacy and clinical compliance
Completing Audits and maintaining registers.
Ordering clinical stocks and supplies.
Attending case conferences with resident and family.
Medication management and staff training.
· Reporting to FM, assisting in ensuring the services meets all accreditation standards.
· Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
· Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
· Plans, directs and oversees annual budget development and ongoing management for all areas of responsibility.
· Utilize data to develop trends and insights that will drive continouous improvement in the site performance.
· Spearheaded and implemented new projects to expand scope of engagement.
· Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
· Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Effectively managing the potential outbreaks in COVID-19 by liaising with QLD Health and WMPHU
· Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
· Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
· Plans, directs and oversees annual budget development and ongoing management for all areas of responsibility.
· Utilize data to develop trends and insights that will drive continouous improvement in the site performance.
· Spearheaded and implemented new projects to expand scope of engagement.
· Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
· Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Effectively managing the potential outbreaks in COVID-19 by liaising with QLD Health and WMPHU
Community growth
Regulatory compliance
Servant leadership
Risk Management
Quality control
Operational improvement
Staff Management
Shared Governance
Critical thinker
Customer Service