Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Manpreet Kaur Masuta

Spring Mountain,QLD

Summary

Experienced Clinical Care Manager with over 7 years experience in Aged Care Industry. Thorough understanding of healthcare systems and patient care. Strengths lie in strategic planning, clinical operations management, conflict resolutions, staff management, developing known and loved culture, improving customer satisfaction, and driving overall operational improvements. Wanting to explore Residential manager position within the healthcare sector.

Overview

9
9
years of professional experience

Work History

Clinical Care Manager

Southern Cross Care St Mary's
RACEVIEW, QLD
03.2021 - Current

Utilized evidence-based practice models when making decisions regarding patient treatment plans.

Maintained a safe work environment by adhering to safety protocols established by the organization.

Developed educational materials regarding best practices in clinical care management for use by staff members.

Coordinate with nursing team and oversee daily clinical activities. Plan treatment analyzing residents' conditions and consult relevant doctors and allied health professionals before implementing it.

Develop and maintain professional atmosphere and good relations with residents and family members

Knowledge of Aged Care legislation, aged care accreditation standards and the Aged Care Funding Instrument (ACFI)

Advanced Knowledge of the new Aged Care Standards: involvement in delivering updates on standards to all levels of staff and residents.

Maintained patient records and ensured patient privacy and clinical compliance

Completing Audits and maintaining registers.

Ordering clinical stocks and supplies.

Attending case conferences with resident and family.

Medication management and staff training.

· Reporting to FM, assisting in ensuring the services meets all accreditation standards.

ACFI Co- Ordinator

St Mary’s Hostel, Southern Cross Care
Raceview, QLD
01.2021 - Current
  • Completing assessments and care plans for new admissions to ensure supporting evidence for ACFI claims is accurate and meets validation and legislative requirement
  • Uplifts for ACFI funding including cognition and depression assessments
  • Creating CMA’s in conjunction with GP’s
  • Managing priorities and ensure all ACFI completed within timeframes
  • Continuous auditing and review for uplifts following change in dependency to ensure optimal funding
  • Work closely with allied health to ensure pain management program at full potential
  • Keeping record of all ACFI’s
  • Providing training to team members to improve their skills and knowledge with clinical and support documentation.

Registered Nurse

St Mary’s Hostel, Southern Cross Care
Raceview, QLD
03.2019 - Current
  • Administered medications and treatment to residents and monitored responses while working with healthcare teams to adjust care plans
  • Built maintained positive relationship with team members, residents and their families
  • Worked in a team to provide best care to residents, followed instructions from Clinical manager and Facility Manager
  • Monitor vital signs
  • Wound management
  • Pain management
  • Falls risk management
  • Palliative care
  • Providing emotional and psychological support to residents
  • Admissions, assessments, and Handovers
  • Communicating with resident and family
  • Teamwork and problem solving.

Acting Residential Manager

Souther Cross Care St Mary's
RACEVIEW, QLD
06.2024 - 08.2024

· Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

· Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care

· Plans, directs and oversees annual budget development and ongoing management for all areas of responsibility.

· Utilize data to develop trends and insights that will drive continouous improvement in the site performance.

· Spearheaded and implemented new projects to expand scope of engagement.

· Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

· Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Effectively managing the potential outbreaks in COVID-19 by liaising with QLD Health and WMPHU

Acting Residential Manager

Southern Cross Care St Mary's
RACEVIEW, QLD
06.2023 - 01.2024

· Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

· Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care

· Plans, directs and oversees annual budget development and ongoing management for all areas of responsibility.

· Utilize data to develop trends and insights that will drive continouous improvement in the site performance.

· Spearheaded and implemented new projects to expand scope of engagement.

· Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

· Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Effectively managing the potential outbreaks in COVID-19 by liaising with QLD Health and WMPHU

Registered Nurse

Caring for you Agency
QLD
01.2019 - 03.2021
  • Direct Patient care
  • Administer medications and injections as prescribed by doctor
  • Monitor vital signs
  • Wound dressing, pain management, fall risk management
  • Educate family and patient regarding disease condition
  • Providing psychological support to patient
  • Handovers, admissions
  • Nursing care plans.

Acting Clinical Manager

St Mary’s Hostel, Southern Cross Care
Raceview, QLD
12.2020 - 01.2021
  • Coordinate with nursing team and oversee daily clinical activities
  • Plan treatment analyzing residents' conditions and consult relevant doctors and allied health professionals before implementing it
  • Develop and maintain professional atmosphere and good relations with residents and family members
  • Knowledge of Aged Care legislation, aged care accreditation standards and the Aged Care Funding Instrument (ACFI)
  • Advanced Knowledge of the new Aged Care Standards: involvement in delivering updates on standards to all levels of staff and residents
  • Maintained patient records and ensured patient privacy and clinical compliance
  • Completing Audits and maintaining registers
  • Ordering clinical stocks and supplies
  • Attending case conferences with resident and family
  • Medication management and staff training
  • Reporting to FM, assisting in ensuring the services meets all accreditation standards.

Assistant Nurse

Carinity Aged Care
Brookfield, QLD
10.2017 - 02.2019
  • Administered care to elderly residents in a long-term care facility
  • Duties included bathing, feeding, grooming, dressing and elimination
  • Obtained biological specimens for ordered tests
  • Gathered dietary information, assisted with feeding and monitored intake to help residents achieve nutritional objectives and support wellness goals
  • Provide general care and emotional support to clients
  • Facilitating the use of specialist equipment’s (Hoist machine, Marisa Hoisting machine, lifting machine, bed & bathing equipment)
  • Maintaining client’s record.

Student Registered Nurse

Nepean Private Hospital
08.2018 - 09.2018
  • Patient care under the supervision of Registered Nurse
  • Administer medications and injections as prescribed by doctor under RN’s supervision
  • Monitor vital signs
  • Wound dressing, personal hygiene, input-output recording under RN’s supervision
  • Educate patient and family about disease condition and care
  • Procedures like ECG, Oxygen therapy, IDC, Surgical drain care and removal, Cannula care done under RN’s supervision
  • Admissions, Handovers are done under RN’s supervision.

Personal Carer

Tricare Jindalee Aged Care
QLD
09.2017 - 12.2017
  • Assisting client to maintain personal hygiene and grooming
  • Assisting client with their meals
  • Provide general care and emotional support to clients
  • Facilitating the use of equipment (Hoisting machine, Marisa Hoisting machine, lifting machine, bed & bathing equipment)
  • Maintaining clients record (Bowel check, Reposition check)
  • To provide support and guidance to the client by removing barriers to learning.

Staff Nurse

Ravjot’s Hospital and Cardiac Centre
Punjab, India
02.2016 - 07.2016
  • Direct patient care in General ward
  • Administered medications, injections, Intravenous Fluids, and oxygen, as per Doctor’s order
  • Monitor vital signs
  • Refer any changes in patient’s status to the doctor
  • Monitor analyze and record urine and stool output
  • Collect specimens including sputum, stool, urine and send it for medical analysis to laboratory
  • Proper documentation
  • Prepare the patient for various investigations like Ultrasound, Echo, CT scan, MRI, Endoscopy, etc
  • Give psychological support and education to the patient and family members.

Education

IRON (Bridging) Program -

ETEA Heidelberg, VIC
01.2018

Certificate III in Individual Support (Ageing) -

APEX Training Institute
Mt Gravatt, QLD
01.2017

Pearson Test of English -

ETEA Heidelberg, VIC
01.2017

Bachelor of Science in Nursing -

Lala Lajpat Rai College of Nursing
Jalandhar, India
01.2015

Skills

Community growth

Regulatory compliance

Servant leadership

Risk Management

Quality control

Operational improvement

Staff Management

Shared Governance

Critical thinker

Customer Service

Personal Information

Date of Birth: 01/11/1992

References

Bhawna Keer, Residential Manager, Southern Cross Care, Raceview, 0447 625 092, Bhawna.Keer@sccqld.com.au

Timeline

Acting Residential Manager

Souther Cross Care St Mary's
06.2024 - 08.2024

Acting Residential Manager

Southern Cross Care St Mary's
06.2023 - 01.2024

Clinical Care Manager

Southern Cross Care St Mary's
03.2021 - Current

ACFI Co- Ordinator

St Mary’s Hostel, Southern Cross Care
01.2021 - Current

Acting Clinical Manager

St Mary’s Hostel, Southern Cross Care
12.2020 - 01.2021

Registered Nurse

St Mary’s Hostel, Southern Cross Care
03.2019 - Current

Registered Nurse

Caring for you Agency
01.2019 - 03.2021

Student Registered Nurse

Nepean Private Hospital
08.2018 - 09.2018

Assistant Nurse

Carinity Aged Care
10.2017 - 02.2019

Personal Carer

Tricare Jindalee Aged Care
09.2017 - 12.2017

Staff Nurse

Ravjot’s Hospital and Cardiac Centre
02.2016 - 07.2016

IRON (Bridging) Program -

Certificate III in Individual Support (Ageing) -

APEX Training Institute

Pearson Test of English -

Bachelor of Science in Nursing -

Lala Lajpat Rai College of Nursing
Manpreet Kaur Masuta