MANPREET REKHI
Williams Landing,Australia
Summary
I have over 14 years of experience working as a restaurant manager, where I developed strong leadership, customer service, and operational skills in a fast-paced environment. Over the years, I learned to handle diverse teams, manage inventory, improve efficiency, and consistently deliver high-quality service. For the past year, I’ve transitioned into a new role at Australia Post, where I’ve been expanding my skill set in logistics and customer support, continuing to grow professionally while adapting to a different industry.
Overview
15
15
years of professional experience
Work History
Postal Delivery Officer
Australia Post
03.2024 - Current
- Assisted management in meeting performance goals by staying informed about company policies and regulations regarding postal operations.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues related to postal services.
- Maintained a safe work environment by adhering to safety guidelines and reporting potential hazards.
- Handled high volumes of mail during peak seasons with diligence, maintaining quality standards in sorting and distribution processes.
- Increased accuracy in mail-sorting activities through careful attention to detail when reading addresses or identifying zip codes on packages or letters.
- Expedited package processing time with accurate weighing, labeling, and postage application.
- Delivered exceptional customer service while managing long queues during busy times, effectively minimizing wait times.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Enhanced customer service by addressing inquiries, resolving complaints, and providing accurate information on postal services.
- Provided support during emergencies by delivering essential supplies or distributing vital information as required by the situation at hand.
- Contributed to a positive workplace environment through effective communication and teamwork with colleagues, supervisors, and customers alike.
- Assisted customers at the front counter when needed, providing exceptional service and promoting additional postal products.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Manager
Restaurant
03.2010 - 02.2025
- Operational Efficiency
- Billing and Payment Processing
- Schedule Management
- Restaurant Operation
- Financial Planning
- Business Marketing
- Restaurant Policies and Procedures
- Staff Hiring
- Supply Ordering and Management
- Liquor Law Compliance
Skills
- Staff Management
- Customer Relationship Management
- Verbal and Written Communication
- Brand Management
- Business Planning
- Team Leadership
- Managing Cash Register
- Supplier Relations
- Food and Beverage Management
- Employee Training
- Product Management and Branding
- Managing Routines
- Flexibility
- Heavy lifting
- Safety procedures
- Technology use
- Scan parcels
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Teamwork skills
- Self motivation
Timeline
Postal Delivery Officer
Australia Post
03.2024 - Current
Manager
Restaurant
03.2010 - 02.2025
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