Summary
Overview
Work History
Skills
Timeline
Generic

MANPREET REKHI

Williams Landing,Australia

Summary

I have over 14 years of experience working as a restaurant manager, where I developed strong leadership, customer service, and operational skills in a fast-paced environment. Over the years, I learned to handle diverse teams, manage inventory, improve efficiency, and consistently deliver high-quality service. For the past year, I’ve transitioned into a new role at Australia Post, where I’ve been expanding my skill set in logistics and customer support, continuing to grow professionally while adapting to a different industry.

Overview

15
15
years of professional experience

Work History

Postal Delivery Officer

Australia Post
03.2024 - Current
  • Assisted management in meeting performance goals by staying informed about company policies and regulations regarding postal operations.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues related to postal services.
  • Maintained a safe work environment by adhering to safety guidelines and reporting potential hazards.
  • Handled high volumes of mail during peak seasons with diligence, maintaining quality standards in sorting and distribution processes.
  • Increased accuracy in mail-sorting activities through careful attention to detail when reading addresses or identifying zip codes on packages or letters.
  • Expedited package processing time with accurate weighing, labeling, and postage application.
  • Delivered exceptional customer service while managing long queues during busy times, effectively minimizing wait times.
  • Used computer systems to track packages and update client information.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Enhanced customer service by addressing inquiries, resolving complaints, and providing accurate information on postal services.
  • Provided support during emergencies by delivering essential supplies or distributing vital information as required by the situation at hand.
  • Contributed to a positive workplace environment through effective communication and teamwork with colleagues, supervisors, and customers alike.
  • Assisted customers at the front counter when needed, providing exceptional service and promoting additional postal products.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Manager

Restaurant
03.2010 - 02.2025
  • Operational Efficiency
  • Billing and Payment Processing
  • Schedule Management
  • Restaurant Operation
  • Financial Planning
  • Business Marketing
  • Restaurant Policies and Procedures
  • Staff Hiring
  • Supply Ordering and Management
  • Liquor Law Compliance

Skills

  • Staff Management
  • Customer Relationship Management
  • Verbal and Written Communication
  • Brand Management
  • Business Planning
  • Team Leadership
  • Managing Cash Register
  • Supplier Relations
  • Food and Beverage Management
  • Employee Training
  • Product Management and Branding
  • Managing Routines
  • Flexibility
  • Heavy lifting
  • Safety procedures
  • Technology use
  • Scan parcels
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Teamwork skills
  • Self motivation

Timeline

Postal Delivery Officer

Australia Post
03.2024 - Current

Manager

Restaurant
03.2010 - 02.2025
MANPREET REKHI