Manpreet Sandhu
VIC
Summary
Professional with strong expertise in disability services and focus on advocating for individuals with diverse needs. Demonstrates keen ability to develop and implement effective support programs, ensuring compliance with relevant regulations and standards. Known for excellent communication, empathy, and problem-solving skills, fostering collaborative environments and adapting to changing requirements. A reliable team player, consistently driving positive outcomes and meeting organizational goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Disability Service Coordinator
We care
07.2023 - 10.2025
- Coordinated resources and services to enhance client accessibility and inclusion.
- Developed and implemented individualized support plans for clients with disabilities.
- Conducted assessments to identify client needs and facilitate appropriate accommodations.
- Trained staff on best practices for disability support and compliance regulations.
- Monitored service delivery processes to ensure adherence to organizational standards and policies.
- Advocated for client rights, promoting awareness of disability issues within the community.
- Maintained detailed records of client progress, documentation of services and case notes.
- Conducted in-home visits to provide supportive services.
- Assisted clients in accessing housing, financial assistance and other community resources.
- Facilitated family meetings to discuss client care plans.
- Worked with care team, patients and families to implement effective care plans.
- Participated in leadership meetings to maintain professional development.
Team leader
Choice N Control Charitable
09.2020 - 06.2023
- Engaged with clients to assess individual needs across areas such as health, housing, employment, recreation, social participation, and daily living.
- Conducted comprehensive client interviews to identify barriers and evaluate their impact on wellbeing and independence.
- Planned, developed, and implemented tailored support programs and solutions within service environments to promote client outcomes.
- Provided ongoing guidance, advocacy, and practical assistance to help clients overcome personal and systemic challenges.
- Referred clients to relevant external service providers, including Skills and Jobs Centres, Language Schools, and Recreation Centres, to enhance their social and economic participation.
- Monitored and documented client progress, preparing detailed reports and updates for the management team.
- Collaborated and liaised with stakeholders to improve service delivery.
- Identified emerging community needs and recommended strategies to strengthen accommodation, health, recreation, and daily living supports.
- Supported residents and clients in understanding available services and navigating community resources effectively.
- Prepared progress reports, and submissions to secure ongoing support from the NDIS Commission and other key stakeholders.
- Promoted inclusivity, choice and control
- Tracked service activities and outcomes against outlined plans and goals.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Provided valuable training opportunities for staff members, which led to improved service delivery within the organization.
- Facilitated community outreach programs to enhance social engagement and resource accessibility.
Education
Diploma - Community Services
National Career Institute
Skills
- Data Entry
- Customer relations understanding
- Strong Work Ethic
- Problem-Solving
- Verbal and written communication
- Time management skills
- Teamwork and Collaboration
- Attention to Detail
- Schedule Management
- Staff Coordination
- Effective Multitasking
- Deadline-oriented
- Telephone Etiquette
- Administrative duties
- Documentation And Reporting
- Patient Registration
- Confidentiality requirements
- Documentation skills
- Mail handling
- Schedule organization
- Calendar Management
- Interpersonal Relationships
- Proficient in using scheduling software
- Assessment and evaluation
- Behavioral support
- Person-centered planning
- Client advocacy
- Multitasking Abilities
Certification
- First aid and CPR
- Working with Children check
- NDIS Worker screening
- Police check
Timeline
Disability Service Coordinator
We care
07.2023 - 10.2025
Team leader
Choice N Control Charitable
09.2020 - 06.2023
Diploma - Community Services
National Career Institute