MANPREET SINGH
Griffin,QLD
Summary
Highly skilled and meticulous Customer Service Representative with a superb record of customer satisfaction and successful sales. Adept multitasker able to address multiple customer and company tasks with the highest degree of professionalism and accuracy. Flexible availability to work early mornings, evenings, weekends, and public holidays as well.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Handover
Dnata Catering
07.2023 - Current
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Reduced waste by efficiently portioning ingredients and utilizing proper storage techniques for perishable items.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Received consistently positive feedback from customers regarding the quality and presentation of prepared dishes.
- Contributed to a positive working atmosphere through effective communication and collaboration with colleagues and management.
Betting Operator
Bet365
08.2022 - 07.2023
- Calculated winnings and losses based on betting odds and players' choices
- Responded to customer needs through competent customer service and prompt problem-solving
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
- Reached out to customers to offer assistance with account and service issues, as well as proposed new promotion offer choices
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Resolved concerns with products or services to help with retention and drive sales
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without the need for escalated support.
Customer Service Advisor
SPORTSBET
07.2021 - 08.2022
- Accurately listen to, record and respond to customer communications
- Direct incoming customer queries to the advice or service that will best meet their needs
- Work quickly and efficiently and within company guidelines
- Communicate in a friendly and professional manner with customers and internal departments
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
Second In-charge Security Officer
Wilson Security
09.2020 - 10.2021
- Communicating with clients and customers about their experiences with a product or service
- Assist supervisor with rotation plan of all guards
- Keeping a record of customer interaction and details of actions taken
- Managing many incoming calls and emails
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently.
Security Officer Supervisor
Jambo Security
05.2020 - 03.2021
- Secure Premises and Patrolling property
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Prepare incidents reports and watch CCTV cameras
- Customer service
- Contributes to team effort by accomplishing related results as needed
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Taxation Accountant
DHIR & ASSOCIATES
02.2019 - 02.2020
- Preparing taxation returns for individuals, sole traders, partnerships, companies, and trusts
- Book-keeping for clients which involves recording the financial transactions, processing suppliers' payments, weekly payroll, bank reconciliation, preparing monthly and quarterly reports, IAS, and BAS lodgement
- Conducting financial investigations, preparing reports, undertaking audits, and advising on matters such as the purchase and sale of businesses and taxation
- Processing end to end payroll for organizations
- Classifying, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers.
Customer Service
Harveys Bar & Bistro
02.2017 - 01.2019
- Preparing restaurant tables with special attention to sanitation and order
- Attending to customers upon entrance to the restaurant
- Presenting menus, serving, and helping customers select food/beverages
- Contributes to team effort by accomplishing related results as needed.
Customer Service
Buffalo Bar
12.2014 - 01.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Cross-trained and provided back up for customer service managers
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
FIRST SOURCE LIMITED
01.2012 - 02.2013
- Answering calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other call centre team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Making sales or recommendations for products or services that may better suit client needs
- Taking part in training and other learning opportunities to expand knowledge of company and position.
Education
Certificate IV in Mental Health -
Master of Professional Accounting: Accounting, Corporate Accounting, Financial Accounting, Organizational Law, Management Accounting, Financial Management, Business Statistics, Auditing, Income Tax Law and Practice -
University of Southern Queensland, Springfield
Bachelor of Commerce: Accounting, Fundamentals of Accounting, International Business Communication, Management Theory and Practice, International Marketing, International Trade and Payment, International Business Law -
Punjab University
Skills
- SOFTWARE Knowledge
- Good Customer Service Skills
- First Aid Certificate
- Ochre Card
- Experience in MYOB
- Experience in XERO
- Expert in Microsoft Excel
- Sports Knowledge
- White Card
- Gas Test Atmosphere
- Temperature Control
- Food Safety Compliance
Certification
- Certificate II in Security Operation
- Security License
Professional References
- Tony Rudd, Supervisor, bet365, 0431300067
- Sachinda Perera, Team Leader, bet365, 0422533653
- Keshav Maharaj, Team Leader, bet365, 0415863862
Additional Information
Australian Permanent Residents, Car License
Timeline
Food Handover
Dnata Catering
07.2023 - Current
Betting Operator
Bet365
08.2022 - 07.2023
Customer Service Advisor
SPORTSBET
07.2021 - 08.2022
Second In-charge Security Officer
Wilson Security
09.2020 - 10.2021
Security Officer Supervisor
Jambo Security
05.2020 - 03.2021
Taxation Accountant
DHIR & ASSOCIATES
02.2019 - 02.2020
Customer Service
Harveys Bar & Bistro
02.2017 - 01.2019
Customer Service
Buffalo Bar
12.2014 - 01.2017
Customer Service Representative
FIRST SOURCE LIMITED
01.2012 - 02.2013
Certificate IV in Mental Health -
Master of Professional Accounting: Accounting, Corporate Accounting, Financial Accounting, Organizational Law, Management Accounting, Financial Management, Business Statistics, Auditing, Income Tax Law and Practice -
University of Southern Queensland, Springfield
Bachelor of Commerce: Accounting, Fundamentals of Accounting, International Business Communication, Management Theory and Practice, International Marketing, International Trade and Payment, International Business Law -
Punjab University
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