Summary
Overview
Work History
Education
Skills
Leadership & Mentorship
Projects
Interests
Timeline
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Manpreet Singh

Reservoir

Summary

Dynamic ICT Support professional with a proven track record at Brands Australia Pty. Ltd., excelling in problem-solving and customer service. Expert in enhancing biometric ID systems through critical analysis and stakeholder collaboration, driving operational efficiency and compliance with ICAO standards. Recognized for fostering teamwork and delivering impactful training sessions.

Overview

3
3
years of professional experience

Work History

ICT Support Office

Brands Australia Pty. Ltd.
01.2023 - Current
  • Gather business and technical requirements from clients, internal teams, and overseas developers to support the integration and improvement of biometric ID Station systems.
  • Analyze user interactions and incident reports to identify pain points, inefficiencies, and opportunities for product and process enhancements.
  • Prepare business documentation, including user guides, training materials, and system manuals to support process consistency and operational efficiency.
  • Liaise with external stakeholders, including government bodies (DFAT, Home Affairs), to ensure compliance with ICAO standards and business expectations.
  • Participate in end-to-end testing of new hardware and software, including configuration and validation of ID Station products.
  • Conduct staff and client training sessions on biometric software functionality, emphasizing the alignment of system use with organizational objectives.
  • Manage ERP databases and store locator backend systems for clients, ensuring accurate record updates, secure access control, and consistent data flow across the integrated platform.
  • Provide secure remote access to client devices via TeamViewer to troubleshoot and resolve biometric software and hardware issues while ensuring adherence to organizational security protocols.
  • Assist with the secure deployment and configuration of biometric ID systems on government accounts, Australia Post’s Local post offices, ensuring compliance with regulatory standards such as ICAO.
  • Contact clients and internal teams to gather system usage feedback, identify operational gaps, and relay actionable insights to the software development team.
  • Test the product configurations and validated system behaviour prior to deployment, including digital cameras, tablets, and peripheral devices integrated with ID Station software.
  • Participate in process enhancement discussions by sharing test outcomes and recommending system refinements based on analytical observations.

Education

Bachelor of Information Technology - Computer Networking

Melbourne Polytechnic
Melbourne, VIC
01-2021

Professional Year - Computer And Information Systems

Performance Education
Melbourne, VIC
01-2023

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • User training
  • TCP/IP Protocols
  • Network monitoring
  • Microsoft 365
  • Critical thinking

Leadership & Mentorship

Currently managing the internal IT internship program, mentoring junior team members and interns across support operations, training sessions, and system onboarding.

Projects

Capstone Project – Honeypot Deployment (University)

Successfully led a team-based project to design and deploy a Honeypot within a simulated enterprise network environment. The solution was used to detect intrusion attempts, analyze malicious behaviour, and enhance network security visibility. Demonstrated skills in network configuration, threat detection, and system monitoring while applying cybersecurity principles in a practical context.


CRM System Migration Project – Brands (Onsite Employment)
Played a key role in transitioning from traditional data handling methods to a modern CRM platform. Assisted in the integration of legacy customer databases, supported data cleansing and migration, and collaborated with internal teams to configure and deploy the new CRM system. Improved data accessibility and customer relationship workflows across the business.

Interests

  • Photography
  • Poetry writing
  • Exploring cinema

Timeline

ICT Support Office

Brands Australia Pty. Ltd.
01.2023 - Current

Bachelor of Information Technology - Computer Networking

Melbourne Polytechnic

Professional Year - Computer And Information Systems

Performance Education
Manpreet Singh