Manpreet Walia
Berwick,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Fast Food and Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Cashier bringing over 3 years of hands-on customer service experience. Accomplished at providing prompt and efficient service to in-store patrons and meeting all sales goals.
Overview
7
7
years of professional experience
Work History
Pick and Pack Associate
Randstad
01.2024 - Current
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Proved successful working within tight deadlines and a fast-paced environment.
Service Coordinator
InHome Assistance
12.2021 - 01.2024
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Prepared reports on service performance metrics and key indicators for management review.
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Picker Packer
Sydney Sewing Supplies
11.2020 - 11.2021
- Picking and distribution
- Quality checking
- Picking orders from location
- Working in a team to achieve shared objectives
- Maintaining a clean working environment
- General warehouse duties
Customer Service Manager
Hungry Jacks
07.2019 - 11.2020
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Cash Handling
- Product Organization
- Sales
- Product Knowledge
- Customer Complaint Resolution
- Quality Management
- Communication
- Purchase Assistance
Customer Service Representative
woolworths
06.2018 - 07.2019
- Collaborated with team members to complete orders
- Worked well with teammates and accepted coaching from management team
- Maintained energy and enthusiasm in fast-paced environment
- Worked flexible hours; night, weekend, and holiday shifts
- Prepared products following health, and safety standards and procedure.
Education
Bachelor of Accountancy - Accounting
University of Sunshine Coast
06.2021
Skills
- Administrative support
- Staff Management
- Multi-line Telephone Systems
- Social media knowledge
Timeline
Pick and Pack Associate
Randstad
01.2024 - Current
Service Coordinator
InHome Assistance
12.2021 - 01.2024
Picker Packer
Sydney Sewing Supplies
11.2020 - 11.2021
Customer Service Manager
Hungry Jacks
07.2019 - 11.2020
Customer Service Representative
woolworths
06.2018 - 07.2019
Bachelor of Accountancy - Accounting
University of Sunshine Coast
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