Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Websites
References
Timeline
Generic

MANPREET KAUR

Sydney,NSW

Summary

Forensic analyst with extensive experience in evidence preservation and forensic biology. Developed innovative testing methods and produced detailed reports supporting legal proceedings. Strong problem-solving abilities and effective communication skills enhance collaboration in high-pressure environments. Committed to maintaining laboratory safety and accuracy. Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .

Overview

8
8
years of professional experience

Work History

SERVICE ADVISOR

BK MOTORS
PATIALA, PUNJAB, INDIA
05.2023 - 01.2025
  • Assisted customers with service inquiries and vehicle maintenance recommendations.
  • Scheduled service appointments and managed customer follow-ups efficiently.
  • Collaborated with technicians to ensure accurate diagnosis and timely repairs.
  • Provided clear explanations of services performed and associated costs to customers.
  • Maintained a clean and organized service area for optimal customer experience.
  • Utilized dealership software to track service history and customer records effectively.
  • Addressed customer complaints promptly, ensuring satisfaction with service outcomes.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.

FORENSIC INTERN (Biology)

FORENSIC SCIENCE LABORATORY, State Government of Punjab, INDIA
MOHALI, PUNJAB,INDIA
06.2020 - 06.2021
  • Analyzed forensic evidence to support criminal investigations and legal proceedings.
  • Prepared comprehensive reports detailing findings and methodologies of analysis.
  • Maintained laboratory equipment while ensuring compliance with safety protocols.
  • Documented procedures and results meticulously for accuracy and accountability.
  • Developed innovative testing methods applicable to various forensic scenarios.
  • Participated in training sessions to enhance expertise in forensic practices.
  • Coordinated crime scene activities, including evidence collection, preservation, and transportation.
  • Reviewed bloodstain patterns to reconstruct events surrounding violent incidents.
  • Identified types of objects used to cause bodily harm.
  • Tested fluids and tissue samples for use of drugs or poisons.

BACKEND EXECUTIVE-OPERATIONS

COMPETENT SYNERGIES Pvt. Ltd
MOHALI, PUNJAB, INDIA
09.2019 - 05.2020
  • Developed and implemented strategic initiatives to enhance team performance.
  • Facilitated team meetings to discuss goals, timelines, and project updates.
  • Supported the executive team in preparing reports and presentations for clients.
  • Coordinated cross-functional teams to deliver high quality results within tight timelines.
  • Created reports summarizing progress against organizational goals and objectives.
  • Organized and facilitated regular meetings with senior management teams.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

FORENSIC ANALYST (Forensic Biology & Serology)

FORENSICSSQUAD (governed By Forensic Science Development & Welfare Society) Registered NGO
CHANDIGARH, PUNJAB, INDIA
04.2017 - 05.2018
  • Analyzed forensic evidence for Dr Praveen Kumar Janjua's investigations
  • Developed detailed forensic reports for legal teams
  • Created detailed reports outlining the findings of forensic analysis, including chain-of-custody information.
  • Kept accurate records of evidence collected at crime scenes.
  • Analyzed laboratory findings and test results to classify substances, materials and other collected crime scene evidence.

Education

Diploma in Computer Application -

R.K. IT Solutions Pvt. Ltd.
Punjab, India
02-2015

Master of Science - FORENSIC SCIENCE & CRIMINOLOGY

PANJAB UNIVERSITY
INDIA
05-2012

Bachelor of Science -

PANJAB UNIVERSITY
INDIA
04-2010

Skills

  • Forensic analysis
  • Evidence preservation
  • Report writing
  • Laboratory safety
  • Data documentation
  • Attention to detail
  • Problem solving
  • Critical thinking
  • Effective communication
  • Crime scene analysis
  • DNA profiling
  • Forensic serology
  • Customer service
  • Customer relationship management
  • Call center operations
  • Records maintenance

Affiliations

  • Teaching
  • Tutoring
  • Painting (art & craft )

Languages

English
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

References

References available upon request.

Timeline

SERVICE ADVISOR

BK MOTORS
05.2023 - 01.2025

FORENSIC INTERN (Biology)

FORENSIC SCIENCE LABORATORY, State Government of Punjab, INDIA
06.2020 - 06.2021

BACKEND EXECUTIVE-OPERATIONS

COMPETENT SYNERGIES Pvt. Ltd
09.2019 - 05.2020

FORENSIC ANALYST (Forensic Biology & Serology)

FORENSICSSQUAD (governed By Forensic Science Development & Welfare Society) Registered NGO
04.2017 - 05.2018

Diploma in Computer Application -

R.K. IT Solutions Pvt. Ltd.

Master of Science - FORENSIC SCIENCE & CRIMINOLOGY

PANJAB UNIVERSITY

Bachelor of Science -

PANJAB UNIVERSITY

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