Mansheeka Nand
Waterford,QLD
Summary
With a vibrant and driven personality, I possess a mature and accountable mindset towards every task and situation I encounter. My background in Account Management, the travel industry, and customer service has equipped me with the skills to effectively collaborate with others in order to accomplish objectives. As a skilled Account Coordinator, I am committed to providing exceptional support to both customers and colleagues, thriving in challenging environments. My work is recognized for its excellence and dedication to delivering top-notch service.
Overview
16
16
years of professional experience
Work History
Account Coordinator
Datacom Data Centres
01.2021 - Current
- Assisting the account management team to ensure the customer and Datacom's commercial requirements are carried out effectively, Processing of billing, reporting, CPI and price adjustments and formulaic contract renewals
- Liaising with internal teams-both within the Data Centre group and other teams within the wider organisation to ensure delivery to the customer
- Assisting with smaller sales to existing customers in support of the wider sales team
- Assisting with the onboarding of new customers, supporting the Operations Enablement, Sales and other teams as required to ensure a seamless onboarding experience for customers
- Adhering to security policies and procedures including incident reporting and attending information security management trainings as required
- Monitoring the performance of ISMS, ensuring it satisfies ISO27001 requirements and reporting this to management
- Taking reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others
- Reports all incidents, hazards or unsafe work practices as per Datacom policy
- Contract creation Updating and implementing database
- Month end billing
Recruitment Advisor
Datacom (Secondment)
03.2021 - 11.2021
- Recruit talent using variety of recruitment strategies Recruitment process training and improvement Build and maintain effective relationships across the business Taking job descriptions from hiring managers Phone screening Interview scheduling and making offers Assist admin and coordination duties to support the Talent Acquisition function.
Customer Care Specialists
Datacom
01.2017 - 01.2019
- Frist point of contact for customer services Onboard and offboard customers Responsible for coordinating the end-to-end implementation of customer requests
- Maintain and manage systems
- Liaising with internal teams-both within the Data Centre group and other teams within the wider organisation to ensure delivery to the customer
- Ensure the required checks of Paperwork are completed correctly
- Direct customer queries to the appropriate person Manage the change request process
- Keep the customers/SDM/Account manager informed of the progress
- Guide Customers through the process Co-ordinate with the Delivery Managers Creating Purchase Orders Providing up to date and timely information to relevant groups on the status of customer projects and changes as required
- Schedule customer requests for on-site Operations team to undertake
- Create reports
- Contract creation Updating and implementing database.
Customer Service Agent
Jet Star – Auckland Airport (NZ)
07.2016 - 10.2017
- Check in passengers
- Provide Kiosk check in, technical assistance and expertise to ensure the travel experience is smooth and seamless from check in through to boarding
- Support with looking after unaccompanied minors traveling and escorting young travellers to and from their various check points
- Demonstrated a true passion for service quality
- Able to prioritize effectively.
Retail Sales Assistant
FARMERS
04.2012 - 10.2017
- Greet and welcome customers to our store and provide a great customer experience Providing product knowledge to help customers make their selection Listening to their needs and finding solutions Managing cash and payment systems in accordance with company procedures and policies
- Ensuring the department is kept tidy and well stocked Fully aware of security issues concerning stock in relation to shoplifting, leakage and theft
- Able to maintain high standards of display & visual merchandising to ensure the store is well presented
- Processing returns and refunds as required in line with company procedures Ensuring that all areas are clean and adhere to the company's clear floor policy and Health and Safety requirements
- Handling customer complaints in a calm manner
Retail Sales Assistant
Ballentynes – Fashion Central
11.2008 - 03.2012
- Assisted customers in locating merchandise
- Offered advice to buyers – Suggested gifts, gently encouraged purchases
- Communicated with vendors and received deliveries from suppliers Handling customer complaints and returns
- Recorded and processed custom orders by phone and in person Effectively process stock inventories Involved in rearranging, remerchandising & replenishing new stock as it arrives
- Assist in organising in store fashion events
Education
Bachelor of Events Management -
Auckland University of Technology
01.2017
NCEA Level 3 Passed with Achievement Certificate -
Kelston Girls High School
01.2011
NCEA Level 2 Passed with Achievement Certificate -
Kelston Girls High School
01.2010
NCEA Level 1 Passed with Merit Certificate -
Kelston Girls High School
01.2009
Skills
- Adapt easily to new concepts and responsibilities
- Advanced computer skills including Windows Vista, Excel, Word, PowerPoint and Outlook
- Ability to collaborate with diverse groups
- Experience of space or visual planning within the retail sector
- Ability to work under pressure and meet deadlines
- Self-motivated, able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines and implement decisions to ensure smooth workflow
- Function well both independently and as a team member
- Proven communications skills, both oral and written
- Excellent Staff training capabilities
- Prince 2 training
- Sales Support
- Relationship Building
- Administrative Management
Accomplishments
- Becoming a Human Resource Advisor
- Training in Prince 2
- Showing leadership skills to be able to train new members (Datacom and Farmers)
- Managing a team of 4 (Datacom – while Manager was on maternity leave)
- Subject Matter Expert – Reporting, Customers Site Authorised Access list, Customer Database systems (Datacom)
Personal Information
Nationality: New Zealand Citizen
References
Available on request
Hobbies and Interests
- Help organise family events
- Socializing
- Travelling
- Reading
- Computing
- Solving puzzles
Timeline
Recruitment Advisor
Datacom (Secondment)
03.2021 - 11.2021
Account Coordinator
Datacom Data Centres
01.2021 - Current
Customer Care Specialists
Datacom
01.2017 - 01.2019
Customer Service Agent
Jet Star – Auckland Airport (NZ)
07.2016 - 10.2017
Retail Sales Assistant
FARMERS
04.2012 - 10.2017
Retail Sales Assistant
Ballentynes – Fashion Central
11.2008 - 03.2012
Bachelor of Events Management -
Auckland University of Technology
NCEA Level 3 Passed with Achievement Certificate -
Kelston Girls High School
NCEA Level 2 Passed with Achievement Certificate -
Kelston Girls High School
NCEA Level 1 Passed with Merit Certificate -
Kelston Girls High School
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