Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
22
22
years of professional experience
Work History
Field Project Manager
Ekas Marketing Research Services
Sydney, NSW
04.2022 - 05.2025
Handling a team of more than 50 people.
Negotiated with project stakeholders or suppliers to obtain resources or materials.
Identified project needs by reviewing project objectives and schedules.
Maintained effective communication between stakeholders involved in the execution of field projects.
Assisted in resolving conflicts that arose during the execution of field projects.
Developed plans to maximize efficiency and reduce costs on field projects.
Created best practices guidelines for future reference when undertaking similar types of fields projects.
Coordinated with internal and external teams to ensure the smooth execution of field project activities.
Managed scheduling, budgets and resources for field projects.
Ensured successful completion of field projects within set timelines.
Developed documentation such as user manuals, training materials and operational procedures for completed fields projects.
Project Coordinator
The Market Intelligence Co
Sydney, NSW
06.2011 - 11.2017
Provided direction, guidance, and support to team members throughout projects.
Identified training needs for team members to keep them up to date on the latest industry trends.
Coordinated with internal departments, as well as external vendors, to ensure the successful completion of tasks.
Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Managed competing demands and professionally adapted to frequent changes, delays, and unexpected events.
Maintained a database and spreadsheets with accurate status.
Research Analyst
Hay Group
04.2007 - 02.2009
Assisted in developing training materials for internal staff on new products or services.
Conducted market research (both primary and secondary) and analyzed data to identify trends, opportunities, and potential risks.
Assisted with business plans by providing research-based inputs about target markets.
Interpreted quantitative data to develop insights.
Collaborated with cross-functional teams to ensure accuracy of research results.
Recruitment and Training Coordinator
Birla Sun Life Insurance Company Limited
09.2006 - 12.2006
Coordinated with department leaders to identify training needs, and develop targeted solutions.
Scheduled and coordinated training sessions, including booking facilities, and arranging catering.
Built constructive trainer and vendor relationships for successful program delivery.
Provided coaching and mentoring to employees.
Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and workflow management.
Organized and scheduled on-site and off-site trainings for staff members.
Provided feedback to trainers regarding the effectiveness of their sessions.
Evaluated employee performance before, during, and after training sessions.
Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
Maintained accurate records of all trainings conducted.
Senior Analyst
Evalueserve
08.2003 - 09.2006
Maintained business intelligence tools and databases.
Gathered data through secondary research for current industry trends.
Identified the needs of customers promptly and efficiently.
Generated ad-hoc reports to evaluate specific business requirements.
Maintained an updated knowledge base on industry trends and best practices.
Collected business intelligence data from industry reports, public information or purchased sources.
Customer Care Executive
Rico Softech Limited
02.2003 - 07.2003
Communicated with customers to identify their needs and expectations.
Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
Kept accurate records of all customer interactions and transactions.
Maintained and managed customer files and databases.
Provided excellent customer service by efficiently resolving issues and responding to inquiries.
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