MANSI PATEL
Keswick,SA
Summary
Efficient customer service professional with experience in call centre. Adept at handling 40+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in English, and able to provide clear customer. Seeking to apply customer service and problem-solving expertise to benefit your company as a call centre representative.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
AUDIKA Adelaide
01.2021 - Current
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking extra mile
- Keep records of all conversations in call centre database in comprehensible way
- Developed and updated databases to handle customer data.
- Create a client card for new clients and book them in for hearing test appointment.
- Updating and maintaining Customer relationship management to ensure that all information is accurate
- Frequently attend educational seminars to improve knowledge and performance level
- Educated customers about support policies and procedures.
- Meet personal/team qualitative and quantitative targets
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Customer Service Representative
SOLUTION
01.2019 - 12.2020
- Handle 20+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
- Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices
- Proficient in video conferencing platforms such as Zoom, Hangouts, and
- Skype, able to communicate with customers across variety of channels.
Sales Representative
POP Phones, SA Adelaide
01.2018 - 07.2019
- Drives sales through engagement of customers, suggestive selling and sharing product knowledge
- Taking inventory, providing inputs for purchases, receiving, and inspecting goods
- Maintaining and achieving targets of monthly sale
- Achieving Tele choice Sim Only plan sales and managing contracts
- Manages financial transactions
- (Cash, Eftpos, etc.)
Education
CODING BOOTCAMP - INFORMATION TECHNOLOGY
UNIVERSITY OF ADELAIDE
Adelaide, SA2021
BACHELOR’S IN INFORMATION TECHNOLOGY -
UCET
India2017
DIPLOMA - INFORMATION TECHNOLOGY
SWAMINARAYAN UNIVERSITY
India2013
Skills
- Adaptability
- Microsoft PowerPoint
- Customer Service
- Ability to Work in Team
- Microsoft Office
- Microsoft Excel
- Communication Skills
- Computer Skills
- Sales expertise
- CRM
- Creative problem solving
Timeline
Customer Service Representative
AUDIKA Adelaide
01.2021 - Current
Customer Service Representative
SOLUTION
01.2019 - 12.2020
Sales Representative
POP Phones, SA Adelaide
01.2018 - 07.2019
CODING BOOTCAMP - INFORMATION TECHNOLOGY
UNIVERSITY OF ADELAIDE
BACHELOR’S IN INFORMATION TECHNOLOGY -
UCET
DIPLOMA - INFORMATION TECHNOLOGY
SWAMINARAYAN UNIVERSITY
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