Mansi Talreja

Microfinance Project: Onsite Client- Care Australia

• Responsible for capturing key requirements/results from workshops and other key meetings, and produce requirements documents, managed quality, risk, and communication with CARE Australia's stakeholders
• Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities, such as Salesforce CMS
• Acted as Salesforce Delivery Lead to coordinate tasks with offshore team members
• Led planning meetings, UI Design, analysis development, test inspections, and other project meetings throughout product life cycle
• Responsible for writing user stories and acceptance criteria of Microfinance Project and experience working in Agile environment such Agile, SCRUM, Kanban, and Asana.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding
• Helped Functional Consultant with system testing, training and key change management process including documentation, and helped Design team for UI related tasks
• Conducted daily stand-ups for offshore and onshore teams to unlock the blockers, and conduct meetings and facilitate collaborative discussions for requirement changes and new functionality needs
• Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings, and send fortnightly JIRA reports to all the stakeholders
• Identified potential project risks and helped developed a mitigation plan to resolve potential issues, and monitored the development progress throughout each sprint to ensure project was within scope and budget
• In charge of several functional testing efforts for major releases each resulting in no critical bugs released into production
• Conducted UAT with the cross-functional business teams to ensure the system was aligned with the vision of the Care Australia team.

Donor Care Project: Client- Care Australia

• Experience working in small collaborative teams independently, prioritize, and solve problems proactively.

•Build client and project stakeholder relationships by working closely with technical lead onshore and offshore architects to bridge the business and solutions team.

• Define test cases, prepare user acceptance and system test plans, testing to confirm that the solution performs as per the business requirements and meets acceptance criteria.

• Facilitate requirements gathering workshops and assist with the creation of project deliverables, as needed.

• Accountable for user stories with acceptance criteria, and current and future state business process flows.

• Review and challenge solution design, supporting solution architects in presentation.

• Identify opportunities to leverage the Salesforce platform and various integration tools such as Amazon Connect.

• Accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance.

• Identify project risk with scope creep and offer solutions to customers centered on impact to the business process.

• Assist with the planning, tracking tickets in Asana, documentation in confluence and status updates for the project.

• Participate in end-to-end implementation planning including project management, issue management, communication and change management.

• Ability to work well with stakeholders, internal technology, and development teams to articulate issues and communicate effectively.

• Participated in discovery sessions with our Chiropractic Australia client and team to gather requirements for developing project
• Take a leading role in the requirements gathering, analysis and documenting of delivery processes for Chiropractic Australia's website, portal, managed email segmentation and other digital marketing technologies
• Translate the business requirements into various functional documentation, Use Cases, interface mock ups, flowcharts, and other process flows
• Document clear and concise User Stories, Tasks and Issues in the Product Backlog (within JIRA and Confluence)
• Capture all meeting minutes and scope of work statement which was send to client from time to time
• Work directly with developers and designers to ensure requirements are met
• Utilized Agile framework principles, in conjunction with user experience designers and product owners, to create functional design specs which allowed for efficient developer interpretation
• Captured As-Is state of existing process through MS Visio
• Ensured issues were quickly identified, tracked, reported on, and resolved in a timely manner.

• Responsible for gathering and producing requirements, identifying and assessing solutions for Smart Group financial Corporation
• Documented detailed technical requirements, create functional specifications and prepare wire frames/flowcharts
• Facilitated workshop with clients during requirement gathering
• Develop AS-IS and TO-BE process mapping
• To facilitate Transformation/Process improvement-based workshops to drive ideas and solutions for desktop and mobile apps
• To identify and deliver service improvement activity across the business through employing process improvement/Business Transformation methodologies and the application of innovative thinking
• Proven experience working in Agile methodology, lean delivery and Scrum teams
• Writing user stories, acceptance criteria, epics and features and going through the backlog
• Responsible for documents gathering through meetings and analyzed business requirements for various projects by collaborating directly with the department to access impact and provide alternate solutions when necessary
• Assisting development teams with SQL commands
• Analyzed data and prepared management reports for Smart Group, Smart Fleet, and Eastern health through SQL and Excel reporting
• Assisting with process facilitation, engaging with internal, external and client stakeholders of Levo and Smartgroup Corporation
• Tracking of the project tasks and progress, including managing JIRA board, sprints, and tickets, and ensuring there is accurate time tracking being upheld in JIRA
• Producing clear documentation of the projects and ensuring all relevant project documentation is stored in Confluence, including but not limited to: Diagrams and journey maps
• Problem solving throughout the delivery process, flagging potential issues early when additional assistance is required, and work issues through to a satisfactory conclusion.

• Acted as the liaison between business and the IT department managing requirements and resolving defects
• Lead all functional and technical aspects of new implementations and integration - accountable for all activities of SDLC, functional configuration, design, development and deliverables
• Responsible for running end to end assessment needs which includes creating a business case, user stories, budgets and timelines for 23 Digital website development process through agile practices
• Involved in various System Integration testing of API
• Supervised and performed checks on the different integration platforms and analyzed its operational capacity
• At 23 Digital, we have built solutions that allow merchants to connect their E-Commerce website and Marketplace Stores with Back Office ERP
• Also, we have developed a connector for Microsoft Dynamics NAV to integrate with Magento and create our custom web design services, which means we take a technical approach to your digital marketing strategies
• Followed an innovative and disciplined project management model that keeps clients fully involved throughout the Magento custom development process, ensuring a clean execution
• Collaborated with stakeholders to ensure a comprehensive set of requirements aligned to business objectives, gaining full understanding of current business processes
• Translated business requirements and business processes into a system design for the Vtiger CRM solutions
• Successfully implemented new clients in the new system by working closely with each client to scope out all their functionality requirements and conveying them to the software developers
• Created functional specification and detailed test scripts for UAT providing business approval
• Performed User Acceptance Testing to determine if Criteria and Goals have been met
• Created training manuals and maintained system documentations were updated and accurate.

• Responsible for gathering detailed business requirements from project stakeholders and prepare the documents for the developer to help them deeply understand the importance of the processes and system flow
• Determine target state business process, manage requirement scope and align functional solutions and communicate effectively across all the part of businesses and stakeholders
• Acted as the liaison between business and the IT department managing requirements of Linkeo's users and troubleshooting errors and database issues, and performing user acceptance testing (UATs) before the software releases
• Conducted internal research through customer reviews and social network feedbacks, fueling the business with insights to enable improvements and growth through a better understanding of client's business needs
• Run end to end assessment needs which includes creating a business case, user stories, budgets and timelines for Linkeo's website development process through agile defined by the Linkeo Technical Policy
• Using data and business process modelling techniques to create clear system specifications for the website design and SEM (search engine marketing) of Linkeo's and development of system software
• Created Linkeo's dashboard using internal analytics tool such as Tableau Desktop to identify customer pain points and provide clear actionable solutions
• Prepared quarterly and annually sales and customer trend reports to determine the success of marketing campaigns and achieve customer segmentation through KPIs and formulating sales strategies
• Prepared training documentation and conducted training sessions for users on the SugarCRM software.

• Developed an application for victimized female international students through open data
• Gathering and eliciting business requirements from key stakeholders by facilitating workshops, small group discussions within the team
• Simplifying and detailing high level, complex requirements, and documenting them
• Prepared Requirement Traceability Matrix to achieve traceability from business requirements to functional and non-functional requirements
• Performed system analysis and design process- flow diagram, activity diagram, class diagram, and ER diagram
• Excellent communication & acted as a liaison between Client, Testing, and Development teams
• Experience in software development/testing life cycle which includes Business Requirements gathering, Design, Build and Unit Testing, System Testing, System Integration Testing, User Acceptance Testing
• Extensive experience in leading all phases of the software development life cycle (Waterfall and Agile).

• Arranged project requirements in programming sequence by analyzing requirements
• Acted as a Batch Representative and managed a team of 30 trainees
• Worked in Real-time Technologies such as SQL Server 2012, C#, ASP.net preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic
• Managed multiple projects and personal priorities simultaneously
• Wrote programs in one of several different languages, depending on the application and environment.