Mansi Talreja

• Collaborate with key stakeholders to identify and document gaps between existing systems/processes and the required NIST security standards.
• Develop clear documentation of existing and planned security controls, ensuring alignment with NIST compliance requirements.
• Partner with technical and business teams to automate compliance processes (e.g., Data Flow Integration, Data Masking), enabling continuous monitoring and risk mitigation.
• Oversee integration projects between TechOne CiA and external systems (Ascender, NUSTAR, NU Sport, etc.), ensuring data accuracy, compliance, and system compatibility.
• Developed detailed end-to-end test scenarios (unit, integration) for integration, including error handling, journal validation, and reconciliation.
• Oversee data transfers between Ascender, Xetta, NUSTAR, MICRO PAY, and IDNOW to TechOne CiA, validating Record Type fields and ensuring correct fields are mapped to ETL.
• Collaborate with HR, Finance, and external departments like NUSport, maintaining alignment between project goals and business needs.
• Contributed to the GRC project with a focus on Protecht implementation, conducting a market scan of tools and coordinating with multiple universities where Protecht is currently in use.
• Collaborate with stakeholders across UON Global and AWAMs( Academic Workforce Allocation Management System), DTS, and Finance to gather, clarify, and confirm business requirements for different projects.
• Conduct business process workshops and system demos (e.g., for AWAMs) to analyze current-state workflows, identify future-state improvements, and align proposed solutions with strategic objectives.
• Elicit, define, and document both functional and non-functional requirements, producing formal documentation such as Business Requirements Documents (BRD).

Microfinance Project: Onsite Client- Care Australia

• Served as consultant for Care Australia surrounding training, product evolution, updated scope, and requirements.
• Led 2 Business Analysts in documenting client requirements and implementing all parts of product life cycle, serving as the liaison between Care Australia and Gerent team to ensure goals are met.
• Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings, and send fortnightly JIRA reports to all the stakeholders.
• Assisted Functional Consultants with system testing, training, key change management processes, documentation, and UI-related tasks.
• Developed and maintained Microsoft Project Schedules, ensuring on time project completion rate.
• Support the transition and handover of project outputs to Business As- Usual BAU operations for Care Australia (Client).
• Utilized Confluence to streamline project documentation, reducing review cycles by 85%.

Achievements:

• Developed comprehensive process flow diagrams such as Loan Process, withdrawal Process, Finance flow, Checkout flow in MS Visio, streamlining operations and reducing errors by 30%.
• Successfully completed and documented 189 user stories with acceptance criteria within a tight one-month time frame, ensuring all deliverables met stakeholder requirements and project deadlines.
• Successfully engaged stakeholders from different countries through consultations and effectively facilitated meetings and workshops to gather essential business information for defining requirements and modeling business operation.

• Led project development discovery sessions and wire frames with healthcare Client, Chiropractic Australia, surpassing client expectations.
• Build Chiropractic Australia's website, portal, managed email segmentation, and other digital marketing technologies.
• Improved project success rate by accurately translating business requirements into functional documentation formats, leading to an increase in client satisfaction.
• Implemented new software applications and upgrades in a timely manner, according to established protocols.
• Applied Agile framework principles in coordination with user experience designers and product owners to produce functional specifications
• Experience in implementing complete digital transformations from start to end.
• Create and maintain model user guides, documentation of procedural and system changes, and conduct training sessions.
• Improved customer satisfaction by 25% through gap analysis and process enhancements, resulting in increased sales.

Achievements:

• Collaborated with the UI team to develop an interactive events calendar on the website's homepage, significantly enhancing user engagement and boosting event participation by 40%.
• Proposed a comprehensive portal for on-demand learning, events, and networking, including seamless CPD digital tools, significantly enhancing the online experience for chiropractors.

• Implemented a website that simplifies Salary Packaging for desktop and mobile by implementing an agile methodology, resulting in 50% faster delivery of solutions and improved client satisfaction for Smart Group Financial Corporation.
• Analyze data and prepare management reports for our client's Smart Group, Smart Fleet, and Eastern Health using SQL and Excel reporting in Tableau.
• Develop AS-IS and to BE process and journey maps to illustrate transformation and improvement initiatives.
• Analyzed customer requirements and translated them into technical specifications for development teams, and then tested with testers for UAT.
• Implemented EPiServer as the content management system (CMS), streamlining content creation and management processes, which improved efficiency and enhanced the user experience on the website.
• Track project tasks and progress, managing JIRA boards, sprints, and tickets, and ensuring accurate time tracking in JIRA. Ensure all relevant materials are stored in Confluence, including diagrams and journey maps.

• Acted as the primary liaison between the business and IT Development Life Cycle.
• Monitored website analytics tools, such as Google Analytics, to measure traffic and engagement levels.
• Managed end-to-end assessment needs for the 23 Digital website development process, encompassing agile practices, business case creation, user stories, budgets, and timelines.
• Participated in various System Integration testing of APIs and supervised different integration platforms, analyzing operational capacity.
• Spearheaded the development of solutions at 23 Digital, enabling merchants to connect their e-commerce websites and marketplace stores with Back Office ERP systems.
• Led the development of a connector for Microsoft Dynamics NAV integration with Magento and customized web design services, employing a technical approach to digital marketing strategies.
• Implemented an innovative and disciplined project management model, ensuring client involvement throughout the Magento custom development process for seamless execution.
• Collaborated with stakeholders to ensure comprehensive requirements aligned with business objectives, gaining a deep understanding of current business processes.

• Managed end-to-end assessment needs for Linkeo's website development, including creating a business case, user stories, budgets, and timelines.
• Developed financial models and forecasts to support business decisions.
• Determine target state business process, manage requirement scope, align functional solutions, and have communication across all parts of businesses and stakeholders.
• Conducted internal research through customer reviews and social network feedback, fueling the business with insights to enable improvements and growth through a better understanding of clients' business requirements.
• Utilized techniques to formulate clear user requirements for website design, SEM (search engine marketing), and software development.
• Created Linkeo's dashboard using internal analytics tools, such as Tableau Desktop, to identify customer pain points and provide clear, actionable solutions.
• Prepared training documentation and conducted training sessions for users on the SugarCRM software.