Mansoor A

After transitioning from ANZ SSI to Wipro, I am currently working as a Trainer/Assist Manager in Wealth Training BLR from July 18, 2022, to date.

• I have played pivotal role in training new staff and Upskilling them.
• Strong processing experience and knowledge of Wealth Operations and its relevant registries
• Ability to work in team environment as well as independently.
• Highly developed facilitation skills and good working knowledge of training methodology
• Ability to analyse complex information in a logical & systematic manner & exercise good judgement in making decisions under pressure.
• Able to build strong, open & collaborative working relationships.
• Ability to think strategically about systemic processes and identify opportunities for improvement.
• Providing high quality work and taking ownership to resolve customer queries and complaints efficiently and effectively.

Additional responsibilities:

• I am currently providing my expertise to the Ops Tech Initiatives & Ops Tech Collab team for the ideas authorized by Bright Idea squad & Senior Management. Our team evaluates the feasibility of system changes with the Tech team and manages their end-to-end implementation.
• I am also part of the RAW (Rewards & Well-being) team to seek monthly and quarterly nominations from Ops and to review those details.

Achievements:

• Received appreciation from Onshore stakeholder Frank and from BLR Ops Suhas & Nithin on the successful completion of DocuSign Phase 3 project.
• Appreciated by Justin for prioritizing of task and take appropriate actions and deliver swift and detailed response.
• Appreciated by Bharathi for demonstrated a continuous communication & taking responsibility towards daily investigation, detailed calculation, rectification on the 2 highest aging (300+ days old) tasks.

I worked for ANZ SSI as a Trainer in Wealth Operations from November 10, 2016, to July 17, 2022.

Responsibilities: -

• I have played a pivotal role in training new staff and upskilling them.
• Strong processing experience and knowledge of Wealth Operations and its relevant registries
• Ability to work in a team environment as well as independently.
• Highly developed facilitation skills and good working knowledge of training methodology
• Ability to analyse complex information in a logical & systematic manner & exercise good judgement in making decisions under pressure.
• Able to build strong, open & collaborative working relationships.
• Ability to think strategically about systemic processes and identify opportunities for improvement.
• Providing high quality work and taking ownership to resolve customer queries and complaints efficiently and effectively.

Additional responsibilities:

• I am currently providing my expertise to the Ops Tech Initiatives & Ops Tech Collab team for the ideas authorized by Bright Idea squad & Senior Management. Our team evaluates the feasibility of system changes with the Tech team and manages their end-to-end implementation.

Achievements:

• Awarded with ICARE in recognition of my achievements and commitment to the ANZ values.
• Onshore stakeholders appreciated for delivering high quality of work.
• Actively participated in generating idea & implementation for team as a SME & Trainer.
• Nominated for Year End recognition 2019 from Wealth Operations
• Received appreciation from Onshore Chief Operating Officer for simplifying banker experience and improving customer experience.
• Awarded Year End Recognition 2021 in recognition of my contribution in the area of Simplification & Innovation.

I was working for ANZ SSI as an analyst from 7 May 2014 till 9 November 2016, under the payrolls of Magna InfoTech outsourcing consultancy.

Responsibilities: -

• I had played a major role in delivery of daily targets & customer service.
• End to end processing for OneAnswer Maintenance team in Wealth Operations.

Additional responsibilities:

• Speak up and report all escalation of system issues, operational and compliance incidents, complaints to Team Lead/Manager immediately.
• Making sure SLA are met, queries and escalations are handled diligently.
• End to end Quality checking within OneAnswer Maintenance team in Wealth Operations.
• Supporting allocation of daily volumes within team

Achievements:

• Awarded with Iconic Customer Experience for delivering better customer experience.
• Awarded with ICARE in recognition of my achievements and commitment to the ANZ values.

I was working for M/s Shine Motors as an Accountant from December 2013 till May 2014.

Ø To manage day to day books of accounts like receivables, payments & depositing of cash into the bank.

Ø Reporting to my Managing Director on daily basis regarding the inflows & outflows of cash, vehicle sales & stock.

I was working for ABB Ltd, as Associate Executive from April 2013 to August 2013, under the payrolls of KEN GROUP Ltd outsourcing consultancy.

Responsibilities:-

• Handling the tasks of processing invoices, identifying and checking financial paperwork
• Ensure that correct commercial duties and taxes (VAT, CST, ED, and TDS) are updated according to applicability.
• Annexures should be signed by service receiver, BU controller and Manager.
• Overall co-ordination & building the team work in Accounts payable activities.