Mansoor Mahmood
Werribee
Summary
Being physically fit and able to perform repetitive tasks, I have developed the skills and attributes required to complete all tasks in a timely manner.
proven ability to work under pressure in a buys and demanding environment.
A self starter who has initiative, drive and commitment
Exceptional organisational skills and ability to manage multiple tasks
strong team player with an ability to work effectively in small and large teams as well as autonomously.
Multilingual: Dari, Pashto, English and Hindi
Overview
9
9
years of professional experience
Work History
Dry Good Manager
Coles Supermarket
09.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Inventory adjustments
- Review Gap scan, Investigate counts and schedule counts
- Back of the house standards are being adequately maintained
- Train team about fill standards
- Markdowns and waste
- plan weekly Promo and future promo plans and sales
- Review profit protection lines and general capture.
Dairy Department Manager
Coles Supermarket
02.2022 - 09.2023
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Trained new employees on dairy department procedures, resulting in increased productivity and efficiency.
- Conducted regular audits of department operations, identifying areas for improvement and implementing necessary changes.
- Ensured compliance with local, state, and federal food safety regulations, maintaining a clean and safe working environment at all times.
- Review code checks, backstock pick tool utilised daily
- counts checks and adjusted and adjusted as required.
- Review stocks availability, quality and rotation processing
Night Duty Manager
Coles Supermarket
03.2019 - 02.2022
- Conducted regular training sessions for night shift employees on company policies and procedures to ensure consistent adherence across the team.
- Coordinated effective communication between day and night shifts, facilitating seamless handovers and continuity in store operations.
- customer service
- Ensured smooth operations for nightly tasks, managing all aspects of front desk responsibilities.
- customers and team members safety
- Incident reports
- receiving all DC deliveries and process the paperwork
Driver Instructor
EzLicence Driving School
04.2017 - 03.2019
- Promoted a culture of responsibility among students by emphasizing the importance of vehicle maintenance and adherence to traffic laws.
- Guided students through simulation exercises, enabling them to practice various driving scenarios without risk.
- Increased overall pass rates of driving exams by consistently monitoring student progress and adjusting lesson plans accordingly.
- Drive test
- Established rapport with students, fostering a supportive environment conducive to learning and skill development.
Sales Assistant/Warehouse Worker
Deco Rugs And Furniture
05.2017 - 02.2019
- Oversaw daily operations and shipping and handling processes.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced warehouse efficiency by implementing new inventory management systems and procedures.
- Customer Deliveries and inquires
- warehouse cleaning standards
Interpreter/Family Case Worker
All Graduates Interpreting And Translation Services
04.2015 - 02.2018
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Education
No Degree - Certificate LV in Transport TL141222
Box Hill Institute of TAFE
Melbourne, VIC05.2016
BBA - Management
Associate Degree in Accounting & Management
Kabul University 03.2012
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
Languages
Dari
Full Professional
Persian
Full Professional
pashto
Professional Working
Hindi
Limited Working
Timeline
Dry Good Manager
Coles Supermarket
09.2023 - Current
Dairy Department Manager
Coles Supermarket
02.2022 - 09.2023
Night Duty Manager
Coles Supermarket
03.2019 - 02.2022
Sales Assistant/Warehouse Worker
Deco Rugs And Furniture
05.2017 - 02.2019
Driver Instructor
EzLicence Driving School
04.2017 - 03.2019
Interpreter/Family Case Worker
All Graduates Interpreting And Translation Services
04.2015 - 02.2018
No Degree - Certificate LV in Transport TL141222
Box Hill Institute of TAFE
BBA - Management
Associate Degree in Accounting & Management
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