Mante Van Der Walt
Bayswater,WA
Summary
“I am a hard working, accurate, flexible, organised and reliable individual. I know about work place health and safety and I carry it out into the workplace, to ensure I follow protocol and procedures. I work well in a team environment as well as on my own. I work in a fast paced environment, so I know how to put my head down and focus to get the job done efficiently and accordingly. Being a administrator, I am dedicated to maintaining excellent candidate care. I am a skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality, excellent communication skills and multitasking skills.
Overview
4
4
years of professional experience
Work History
Clinical Administrator
Knight Health
04.2023 - Current
- Improved patient satisfaction by streamlining appointment scheduling and follow-up procedures.
- Optimized clinic workflow processes, reducing wait times for patients while maintaining quality service levels.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors and clients.
- Expedited daily office tasks such as document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Medical Receptionist
Brighton Beach Medical Centre
11.2021 - 04.2023
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Food and Beverage Attendant
The Guildford Hotel, Guildford Western Australia
07.2020 - 01.2022
- General waiting duties, delivering food and beverages
- Cleaning and wiping tables
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Assisting guests at the entrance
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Opening or closing the pub
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
Volunteer
Whitman's Park
10.2019 - 11.2020
- Sweeping, hosing, scrubbing and raking enclosures
- Assisting with Koala photos
- Feeding animals
- Assisting with lizard stand during interaction
- Checking animals to ensure they are healthy
- Ensuring enclosure is secure and all animals are there.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Established and maintained relationships with fellow volunteers and organizational stakeholders.
Education
Certificate III - Aviation
South Metropolitan TAFE
Jandakot WA10.2018
Diploma of Travel And Tourism Management - Tourism
North Metropolitan TAFE
Northbridge, WA12.2017
Certificate III in Tourism - Tourism
North Metropolitan TAFE
Northbridge, WA07.2017
High School Diploma -
Holy Cross College
Ellenbrook WA12.2016
Skills
- Front Desk Operations
- Customer Service
- Supply Ordering
- Time Management
- Advising Patents
- Medical Recordkeeping
- Taking Client Histories
- Appointment Scheduling
- Verbal and Written Communication
- Organization and Time Management
Languages
Afrikaans
Limited
Timeline
Clinical Administrator
Knight Health
04.2023 - Current
Medical Receptionist
Brighton Beach Medical Centre
11.2021 - 04.2023
Food and Beverage Attendant
The Guildford Hotel, Guildford Western Australia
07.2020 - 01.2022
Volunteer
Whitman's Park
10.2019 - 11.2020
Certificate III - Aviation
South Metropolitan TAFE
Diploma of Travel And Tourism Management - Tourism
North Metropolitan TAFE
Certificate III in Tourism - Tourism
North Metropolitan TAFE
High School Diploma -
Holy Cross College
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