Manthan Chudgar
Adelaide,SA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
Work History
Technology Service Support Analyst, Service Desk Operator
Westpac Banking Corporation
02.2022 - Current
- Identify and diagnose issues and problems.
- Categorize and record reported queries and provide solutions.
- Escalate, if needed, unresolved problems to a higher level of support.
- Resolving incidents according to SLA with the goal of restoring services as quickly as possible.
- Comprehensive knowledge of MS Office, LAN & WAN, Windows Server and Azure.
- Advanced understanding of end user support, IT troubleshooting and Active Directory.
- Testing and analysing IT system and software performance.
Console Operator
On The Run Pty Ltd
05.2021 - 01.2023
- Provide excellent customer service.
- Operate Point of Sale machine.
- Proper labelling for the food products.
- Perform stock taking and gap counting.
- Maintain clean cabinets and ambients to meet health and food safety standards.
Student Intern
Federation University
11.2020 - 01.2021
- Dashboard for rental and private property in SA using Power BI
- Understanding the concept of private property
- Collecting data from the government sites and importing it into Excel
- Analysing tenant’s requirements
- Providing an autonomous dashboard with all necessary information
- Finding root causes for problems and proposing solutions that many include new systems, procedures, or personnel changes
Student Intern
Federation University
11.2019 - 02.2020
- Predicting insurance prices for future demand using SAP Predictive tool
- Understanding the complete functioning of SAP
- Analysing the datasets of the given company
- Comparing datasets of various health issues with Australia
- Discussing findings within the group
- Addressing the relevant outcomes to a large audience
Student Intern
Federation University
06.2019 - 09.2019
- Bird Strike in aviation industry using SAS analytics
- Analyse the given datasets and remove anomalies
- Present interactive visualisation using various maps, charts, and tables
- Communicating findings in a group
- Address the relative outcomes using PowerPoint
- Finalising work before deadline
- Using SQL query to generate relevant information
Education
Masters of Technology - Enterprise Systems and Business Analytics
Federation University
01.2021
Bachelor of Commerce - Information and technology
Gujarat University
07.2018
Skills
- Analytical thinking
- Interpersonal & Communication skill
- Data analysis & Problem-solving
- MS Office 365 & MS Power BI
- Agile & Waterfall Methodology
- Incident Management
- Software Support
- Network Troubleshooting
- Ticketing system proficiency
- ITIL Knowledge
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Full Professional
Timeline
Technology Service Support Analyst, Service Desk Operator
Westpac Banking Corporation
02.2022 - Current
Console Operator
On The Run Pty Ltd
05.2021 - 01.2023
Student Intern
Federation University
11.2020 - 01.2021
Student Intern
Federation University
11.2019 - 02.2020
Student Intern
Federation University
06.2019 - 09.2019
Masters of Technology - Enterprise Systems and Business Analytics
Federation University
Bachelor of Commerce - Information and technology
Gujarat University
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