Manthan Diwan
Duty Manager
Adelaide
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. I have combined knowledge of day as well night operation. Customer-focused professional with successful 7 years career in hospitality sector. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Duty Manager
Holiday Inn Express Adelaide City Centre
08.2023 - Current
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Excellent communication skills, both verbal and written.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
Duty Manager
Grand Chancellor On Currie
10.2021 - 06.2023
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Reporting directly to Hotel Manager and communicating all relevant matters that affect guest service and Hotel operations.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Assisting hotel Manager in end of month reports, purchasing and auditing.
- Developing and implementing SOPs for the smooth hotel operation.
Night Manager
Holiday Inn Express Adelaide (Pro-invest Hotels)
05.2019 - 10.2021
- Responsible for business continuity in both purchasing and accounting including Accounts Payable.
- Supervision of contracted security personnel and property maintenance issues.
- Ensuring compliance with health & safety regulations.
- Observing Liquor Laws & Regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Provided leadership, insight and mentoring to the team to supply knowledge of various company programs.
- Coordinated with staff with clear information and enforce procedures resulting in effective problem solving and smoother operations.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Assistant Night Manager
Holiday Inn Express Adelaide (Pro-Invest Hotels)
10.2018 - 04.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managing All front desk operations in the Night.
- Assisting Night Manager with overall smooth operation of the Shift.
- Supporting guests with information about local activities as well arranging tours when required.
- Assisting Night Manager with Accounts Payable inquiries.
Night Auditor
Holiday Inn Express Adelaide (Pro-Invest Hotels)
07.2017 - 10.2018
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Assisted hotel guests with check in and out procedures.
- Assisting Asst Night Manager and Night Manager in running the Night shift smoothly.
- Setting up of early morning conferences and meetings.
Sandwich Artist
Subway
03.2016 - 07.2017
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Kept customer and food preparation areas clean and well-organized.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
Education
Bachelor of Science - Hospitality And Hotel Administration
IHM Mumbai
Mumbai 08.2012 -
Master of International Hospitality Management -
Le Cordon Bleu
Adelaide 01.2016 -
Advance Diploma of Leadership & Management -
Ironwood Institute
Adelaide 07.2020 -
Skills
Team management
Customer Service
Written and verbal communication
Payroll management
Guest assistance
Property Management Skills (AMADEUS)
Problem resolution
First Aid/CPR
Documentation and control
Fast learner
Reference
Available on request
Timeline
Duty Manager
Holiday Inn Express Adelaide City Centre
08.2023 - Current
Duty Manager
Grand Chancellor On Currie
10.2021 - 06.2023
Advance Diploma of Leadership & Management -
Ironwood Institute
07.2020 -
Night Manager
Holiday Inn Express Adelaide (Pro-invest Hotels)
05.2019 - 10.2021
Assistant Night Manager
Holiday Inn Express Adelaide (Pro-Invest Hotels)
10.2018 - 04.2019
Night Auditor
Holiday Inn Express Adelaide (Pro-Invest Hotels)
07.2017 - 10.2018
Sandwich Artist
Subway
03.2016 - 07.2017
Master of International Hospitality Management -
Le Cordon Bleu
01.2016 -
Bachelor of Science - Hospitality And Hotel Administration
IHM Mumbai
08.2012 -
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