Hi, I’m
Manthan Pansuriya
Lara,VIC
Summary
Dynamic Shift Supervisor with proven expertise in cash handling and employee training at Crust Gourmet Pizza. Successfully enhanced operational processes, leading to improved customer satisfaction and efficient team management. Recognized for resolving customer complaints effectively while maintaining high standards of service and workplace safety.
Overview
4
years of professional experience
1
Certification
Work History
Crust Gourmet Pizza
Shift Supervisor
08.2023 - Current
Job overview
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Euroface Inc
AR Specialist
05.2022 - 04.2023
Job overview
- Coordinated with external collections agencies when necessary, ensuring seamless handoff of delinquent accounts while protecting company interests at all times.
- Increased customer satisfaction levels by promptly addressing inquiries regarding billing issues or adjustments needed on their accounts.
- Analyzed trends in payment patterns and customer behavior, identifying opportunities for process enhancements that would improve overall AR performance.
- Analyzed, prepared, and issued chargeback notices for payment to prevent third-party collection agency involvement.
KFC Taco Bell
Shift Supervisor
01.2021 - 01.2023
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Education
Holmes Institute Melbourne, VIC
from Bachelor of Professional Accounting
06-2026
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
Certification
Food Safety Supervisor Certification
Languages
English
Full Professional
Timeline
Shift Supervisor
Crust Gourmet Pizza
08.2023 - Current
AR Specialist
Euroface Inc
05.2022 - 04.2023
Shift Supervisor
KFC Taco Bell
01.2021 - 01.2023
Holmes Institute
from Bachelor of Professional Accounting
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