MANTING GAO

• Manage reservations, bookings, and customer service for domestic and international clients, specializing in Mandarin-speaking clientele.
• Provide frontline support and seamless coordination for flight schedules, check-ins, and passenger briefings.
• Liaise between operations and customer service teams to ensure efficient ground handling and client satisfaction.
• Translate and communicate important travel information and safety procedures in Mandarin and English to both passengers and travel agencies.
• Maintain accurate records of customer interactions and transactions using internal booking systems(ex. CRM and Respax)
• Contribute to a high-performing team environment in a fast-paced tourism and aviation setting.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and inviting cafe environment, ensuring an enjoyable experience for customers.
• Demonstrated strong knowledge of menu items, ingredients, and preparation methods to assist customers in making informed choices.

• Worked in fast-paced environment with sense of urgency to serve guests quickly.
• Prepared food items according to recipe to drive quality and consistency.
• Handled portion control and food storage according to specified instructions provided .
• Serves customers by preparing food trays for consumption and packaging up takeout orders.
• Cleaning counters, utensils.
• Simple café beverage preparation

• Developed and managed relationships with international clients across key markets, ensuring customer satisfaction and repeat business.
• Coordinated order processing, shipping logistics, and documentation in compliance with international trade regulations.
• Collaborated with internal departments (production, logistics, finance) to meet export targets and ensure on-time delivery.
• Conducted market research to identify potential distributors and business opportunities abroad.
• Negotiated pricing, terms, and contracts with overseas buyers to maximize profitability.
• Collaborated with service teams and manufacturers to resolve client issues quickly and efficiently.

Customer Service: Serving customers, promoting the company's brand and products,assisting customers in explaining and choosing products.

Display Management: Responsible for the display of the products in the area, keeping the products display neat, clean and orderly.

Optimization & Improvement: Collect, sort, and classify customer suggestions on products and store. Timely and adequately handle customer complaints to reduce the complaint rate.