Mantra Mehta
Melonba,NSW
Summary
Dynamic and results-driven professional with experience in customer service at West HQ. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in cash handling and inventory management, consistently maintaining high standards of organization and safety. Committed to fostering positive environments that promote teamwork and success.
Overview
4
4
years of professional experience
Work History
Crew Member
West HQ
04.2025 - 12.2025
- Assisted management team with inventory counts of food products and beverage supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Maintained an organised work area to ensure efficient operations.
- Resolved customer complaints in a professional manner.
- Adhered to health department regulations regarding food handling procedures.
- I greeted customers upon arrival, provided menus, and answered questions regarding any concerns.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained organized storage areas for food products, beverages, and restaurant supplies.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Experience in targeting KPIs and achieving business objectives, while maintaining great customer relations.
Alchemy Tutor
Alchemy
Melonba, NSW
05.2024 - 11.2024
- Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members.
- Encouraged students to ask questions and participate in discussions.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Created a positive learning environment that was conducive to student success.
- Assisted students in developing effective study habits and strategies for success in school.
- Monitored student performance on assignments and assessments throughout the year.
Team member
Dominoes
01.2022 - 08.2022
- Provided customer service support to ensure satisfaction.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
Education
Highschool - ATAR, HSC certificate
St Mary's Senior High school
NSWBachelor of Commerce and IT - Finance, Cybersecurity
Macquarie University
Macquarie Park, NSWSkills
- Flexible and Adaptable
- Customer service
- Cash handling
- Time Management
- Critical thinking
- Organisational Skills
- Effective communication
- Conflict resolution
- Positive reinforcement
- Time management
- Organizational skills
- Safe food handling
- Company standards
- Valid Driver's license
- Store opening and closing
- Housekeeping
- Supplies monitoring and restocking
- Customer engagement
- Attention to detail
- Inventory restocking
- Problem-solving
- Safety
- Self-discipline
References
Available upon request
Availability
Part-time/ Casual
Qualifications Licenses
- Food Handler Basics
- Life Saving Certificate
- RSA certificate
- Working with children's Check
- HSC
Languages
English
Native/ Bilingual
Gujarati
Native/ Bilingual
Hindi
Limited
Timeline
Crew Member
West HQ
04.2025 - 12.2025
Alchemy Tutor
Alchemy
05.2024 - 11.2024
Team member
Dominoes
01.2022 - 08.2022
Highschool - ATAR, HSC certificate
St Mary's Senior High school
Bachelor of Commerce and IT - Finance, Cybersecurity
Macquarie University