Overview
Work History
Timeline
Generic

Manu Lindsay

Tweed Heads,NSW

Overview

22
22
years of professional experience

Work History

Technical Trainer AutoGlass

Obrien Glass
08.2023 - Current
  • Provided ongoing support for autoglass techs technical training programs, answering questions or offering additional resources when needed.
  • Provided coaching and mentoring to employees.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
  • Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
  • Maintained inventory of automotive tools and installation materials.
  • Implemented time-saving strategies that improved productivity without compromising quality or safety standards.
  • Trained new technicians on proper procedures, contributing to overall team growth and development.

Auto Glass Technician

Obrien Glass
04.2015 - 08.2023
  • Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
  • Enhanced safety by identifying and addressing potential windshield hazards before they escalated.
  • Reduced vehicle downtime for clients with prompt completion of auto glass projects.
  • Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
  • Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
  • Assisted customers with insurance claims, streamlining the process for a hassle-free experience.
  • Trained new technicians on proper procedures, contributing to overall team growth and development.
  • Stayed up-to-date with industry trends and advancements in auto glass technology to maintain expertise in the field.
  • Managed inventory efficiently, reducing waste while maintaining sufficient stock levels for daily operations.
  • Applied primer, installed glass and monitored curing.
  • Accepted and processed payments for services.
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Removed particles such as dirt and loose glass from damaged areas.
  • Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
  • Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
  • Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
  • Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
  • Documented all service records and customer information to foster accuracy.

Auto Glass Technician

Smith And Smith Nz
01.2002 - 04.2014
  • Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
  • Enhanced safety by identifying and addressing potential windshield hazards before they escalated.
  • Reduced vehicle downtime for clients with prompt completion of auto glass projects.
  • Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
  • Increased company revenue through successful upselling of additional products and services during customer interactions.
  • Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
  • Developed lasting client relationships by delivering exceptional service and follow-up care.
  • Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
  • Utilized advanced techniques for windshield repair, minimizing the need for full replacements when possible.
  • Provided mobile services, bringing convenience to customers at their preferred locations.
  • Trained new technicians on proper procedures, contributing to overall team growth and development.
  • Replaced windshields and windows in vans, trucks and cars.
  • Kept work areas organized, clean and free of hazards.
  • Accepted and processed payments for services.

Baggage Handler

Skystar Airport Services
02.2013 - 02.2014
  • Improved baggage handling efficiency by streamlining loading and unloading processes.
  • Reduced lost luggage incidents by implementing an effective baggage tracking system.
  • Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
  • Maintained a safe work environment by adhering to all safety regulations and guidelines.

Timeline

Technical Trainer AutoGlass

Obrien Glass
08.2023 - Current

Auto Glass Technician

Obrien Glass
04.2015 - 08.2023

Baggage Handler

Skystar Airport Services
02.2013 - 02.2014

Auto Glass Technician

Smith And Smith Nz
01.2002 - 04.2014
Manu Lindsay