Manu Lindsay
Tweed Heads,NSW
Overview
22
22
years of professional experience
Work History
Technical Trainer AutoGlass
Obrien Glass
08.2023 - Current
- Provided ongoing support for autoglass techs technical training programs, answering questions or offering additional resources when needed.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Maintained inventory of automotive tools and installation materials.
- Implemented time-saving strategies that improved productivity without compromising quality or safety standards.
- Trained new technicians on proper procedures, contributing to overall team growth and development.
Auto Glass Technician
Obrien Glass
04.2015 - 08.2023
- Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
- Enhanced safety by identifying and addressing potential windshield hazards before they escalated.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Assisted customers with insurance claims, streamlining the process for a hassle-free experience.
- Trained new technicians on proper procedures, contributing to overall team growth and development.
- Stayed up-to-date with industry trends and advancements in auto glass technology to maintain expertise in the field.
- Managed inventory efficiently, reducing waste while maintaining sufficient stock levels for daily operations.
- Applied primer, installed glass and monitored curing.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Removed particles such as dirt and loose glass from damaged areas.
- Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Documented all service records and customer information to foster accuracy.
Auto Glass Technician
Smith And Smith Nz
01.2002 - 04.2014
- Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
- Enhanced safety by identifying and addressing potential windshield hazards before they escalated.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Increased company revenue through successful upselling of additional products and services during customer interactions.
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Utilized advanced techniques for windshield repair, minimizing the need for full replacements when possible.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Trained new technicians on proper procedures, contributing to overall team growth and development.
- Replaced windshields and windows in vans, trucks and cars.
- Kept work areas organized, clean and free of hazards.
- Accepted and processed payments for services.
Baggage Handler
Skystar Airport Services
02.2013 - 02.2014
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Reduced lost luggage incidents by implementing an effective baggage tracking system.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
- Maintained a safe work environment by adhering to all safety regulations and guidelines.
Timeline
Technical Trainer AutoGlass
Obrien Glass
08.2023 - Current
Auto Glass Technician
Obrien Glass
04.2015 - 08.2023
Baggage Handler
Skystar Airport Services
02.2013 - 02.2014
Auto Glass Technician
Smith And Smith Nz
01.2002 - 04.2014