MANU MATHEW
Piara Waters,WA
Summary
Results-driven Branch Manager, experienced in financial statement review, reporting and customer service. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Over 9 years of expertise in Equipment Rental with a focus on safety and achieving KPI's around revenue, fleet availability, fleet utilization and customer loyalty. The ability to work hard, maintain focus on goals and meet targets whilst always having the Safety first - Zero harm policy in mind. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Manager
Coates Hire
05.2023 - Current
- Maintaining friendly and professional customer interactions.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managing a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Establishing clear communication channels between clients and internal teams, ensuring seamless project execution.
- Assessing employee performance and developed improvement plans.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educating clients on new products or services to increase customer engagement with brand.
- Creating strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Resolved various issues impacting sales management and business operations.
- Induction of new equipment into our stock
- Managing budgets, P&L and KPIs around revenue, fleet availability, fleet utilization and customer loyalty
Assistant Branch Manager
Coates Hire, Murrin Murrin Mine Site (8/6 Roaster)
08.2022 - 05.2023
- Training and developing new team members in alignment with branch service standards and objectives
- Supervising team of branch employees and made recommendations regarding performance evaluations
- Working closely with Account Manager to provide best customer service
- Responding to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Supervising and organising the technicians for repairs and servicing the machine on site
- Leading and equipping employees with knowledge of key branch operations, quality and safety processes and compliance
- Overseeing Asset Management and Quality Management
- Managing budgets, P&L and KPIs around revenue, fleet availability, fleet utilization and customer loyalty
- Conducting Prestart meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Implementing process improvements to increase productivity.
Sales Coordinator
Coates Hire
01.2021 - 07.2022
- Coordinating daily operations of branch which includes but not limited to equipment deliveries, transfers between branches, transport requests, breakdown swap outs, mechanic dispatch
- Receiving and screening high volume of internal and external communications including emails and phone calls
- Organising site paperwork for Rio Tinto and FMG sites
- Planning next day deliveries and pick ups
- Promptly responding to customer needs via emails and phone calls
- Quoting customers as per their requirement, Creating Hire Agreements and allocating equipment for their hire
- Liaising with Fleet team to source equipment if unavailable in branch
- Following up on delinquent hires and planning future hires
- Raising purchase Orders and dealing with customer disputes
Operations Manager
Dhafer Hussein Al Omar Est
12.2015 - 12.2017
- Strategy Planning & Management, Liaising & Coordination
- Identified Prospective opportunities for increasing sale Implementation and demonstration of services for business Growth
- Negotiated and close rental contracts with major clients
- Developed Equipment lease department policies and procedures
- Identified and resolved unauthorized, unsafe or ineffective practices
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Dhafer Hussein Al Omar Est
06.2014 - 12.2015
- Negotiated and close rental contracts with assigned clients
- Provided focused contact and assistance to clients based upon their needs and challenges ensuring client satisfaction and encourages client loyalty
- Continually updated client profile information so that they may identify opportunity and problems early
- Ensured existing clients have most up-to-date services
- Continually seek opportunities and developed services to positively impact client experience
- Received incoming phone calls and emails from job sites
- Supervised mechanical repairs and preventive maintenance of equipment
- Reviewed equipment costs to recommend repair, replace, disposal and rental rate change decisions
- Processed all purchase order invoices and normal utility bills
- Traveled to job sites for problem resolution and/or monthly site visits.
Rental Coordinator
Dhafer Hussein Al Omar Est
01.2011 - 06.2014
- Coordinated new Leases & Followed up on new lease status
- Coordinated return or relocation of lease equipment when required
- Prepared leased equipment inventory with complete details of equipment and its operator/driver
- Assisted operators to contact workshops for leased equipment services
- Coordinated with mechanics and operators for equipment safety and services
- Coordinated to keep warehouse and yard clean and orderly
- Resolved customer disputes to maintain positive relationships and increase customer base
Education
Professional Certificate - Google Project Management
Google Coursera
Online (Currently Pursuing)08.2024
Bachelor of Science - Bio Technology
Periyar University
Tamil Nadu, WA04.2009
Skills
- Baseplan
- Operational Reporting
- Proactive and Focused
- Cost and Budget Analysis
- Asset Control
- Write Reports
- Contract Negotiation
- Customer Service
- Revenue Growth
- Adaptable to Changing Conditions
- Problem Anticipation and Resolution
- Compliance Assessments
- Prioritizing and Planning
- Financial Forecasting
- Microsoft Office
- Account Management
Certification
- Introduction to Fleet Management, Udemy Fatigue Management,
- Forklift License
- Car C-A License
- First Aid Certificate
Languages
English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Arabic
Elementary
Tamil
Limited Working
Timeline
Branch Manager
Coates Hire
05.2023 - Current
Assistant Branch Manager
Coates Hire, Murrin Murrin Mine Site (8/6 Roaster)
08.2022 - 05.2023
Sales Coordinator
Coates Hire
01.2021 - 07.2022
Operations Manager
Dhafer Hussein Al Omar Est
12.2015 - 12.2017
Assistant Manager
Dhafer Hussein Al Omar Est
06.2014 - 12.2015
Rental Coordinator
Dhafer Hussein Al Omar Est
01.2011 - 06.2014
Professional Certificate - Google Project Management
Google Coursera
Bachelor of Science - Bio Technology
Periyar University
- Introduction to Fleet Management, Udemy Fatigue Management,
- Forklift License
- Car C-A License
- First Aid Certificate
Similar Profiles
Nicholas WyldNicholas Wyld
Fitter at Coates HireFitter at Coates Hire
Kaelib KillickKaelib Killick
Customer Service Coordinator at Coates HireCustomer Service Coordinator at Coates Hire
Monique OgilvieMonique Ogilvie
Recruitment Coordinator at Coates HireRecruitment Coordinator at Coates Hire