Manu Mathew
Bengaluru,Karnataka
Summary
Accomplished General Manager at Thalassery Restaurant with overall 17 years of experience. Expert in restaurant management, operations, and marketing. Proven expertise in maximizing profitability, enhancing customer satisfaction, and leading high-performance teams. Skilled in streamlining operations, promoting business growth, and ensuring compliance with health and safety standards.
Overview
13
13
years of professional experience
Work History
General Manager
Thalassery Restaurant
01.2023 - Current
- Coordinate with management to implement strategic goals and ensure smooth daily operations.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Senior Branch Manager
Panoor Restaurant
03.2021 - 01.2023
- Directed operations for the Al Mansoura branch, including customer service, staff training, and inventory management..
- Successfully implemented marketing strategies that increased revenue and customer retention..
- Supervised a team of 50+ staff, ensuring adherence to high standards of service and hygiene..
- Successfully managed complex customer complaints and resolved issues in a timely manner, resulting in higher levels of client satisfaction and repeat business.
- Increased branch revenue by 11% through food cost control process.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Multi-Unit Restaurant Manager
Thalassery Restaurant
06.2014 - 02.2021
- Collaborated with executive team to develop strategic plans for expansion, resulting in successful opening of new locations.
- Managed operations for three high-volume branches, coordinating a team of over 115 employees.
- Developed and executed marketing campaigns, increasing footfall and sales.
- Monitored stock levels, ensured quality standards, and maintained customer satisfaction.
- Correctly calculated inventory and ordered appropriate supplies.
Assistant Restaurant Operations Manager
Foodbay Restaurant
01.2012 - 01.2014
- Collaborated with the executive chef to create new menu items, keeping offerings fresh and appealing to guests.
- Managed restaurant operations, including sales planning, staff scheduling, and customer service.
- Conducted training sessions for staff and supervised their daily tasks.
- Organized promotional events, increasing overall revenue.
- Coordinated special events at the restaurant including private parties, corporate functions, or themed evenings that attracted repeat business.
Education
Graduate Diploma - Diploma in Food And Beverage Service
Food Craft Institute
Kumbla, Kasargod06-2012
Skills
- Restaurant Operations Management
- Marketing and Sales Promotion
- Staff Recruitment and Training
- Budgeting and Financial Analysis
- Customer Relationship Management
- Compliance with Hygiene and Safety Standards
- Inventory and Supply Chain Management
- Strategic Planning and Execution
Accomplishments
- Named "Manager of the Year" in 2024.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 115 staff members.
- Increased sales by 11% while reducing food costs by 8%
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Managing Director of Miracle digital marketing Company
Established a self-owned small-scale Digital Marketing company called "Miracle Marketing" with a track record of successfully running projects for the past four years.
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Full Professional
kannada
Professional Working
Tamil
Professional Working
Timeline
General Manager
Thalassery Restaurant
01.2023 - Current
Senior Branch Manager
Panoor Restaurant
03.2021 - 01.2023
Multi-Unit Restaurant Manager
Thalassery Restaurant
06.2014 - 02.2021
Assistant Restaurant Operations Manager
Foodbay Restaurant
01.2012 - 01.2014
Graduate Diploma - Diploma in Food And Beverage Service
Food Craft Institute
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